If you have the Service Request Tags functionality enabled for your account, you can view reporting on the applied tags.
This reporting can be used to monitor how many requests are associated with a tag, the status of requests with each tag, and to view the total cost associated with tagged requests.
Go to the Tags Insights page
Under the Reporting tab in the portal, you'll see a Tag Insights option at the bottom of the list. Click on it to access the Tags Insights report.
Apply filters
A wide variety of filters is available so you can narrow the report down to the insights you need.
Filters default to being blank. Once you select an option from any of the filters, the table below will update automatically.
Click "Clear Filters" in the bottom right corner to reset all the filter values to blank.
See your data
The following fields are available on the table:
Ticket number
Service Request Priority
Tags
Location
Service Category
Vendor
Asset
Request Description
Request Creator
Request Step
Request Sub-step
Vendor ETA
Next Task
Responsible
Service Complete Date
Total Cost
Request Create Date
Side-scroll the table to view more insights.
Export your data
At the bottom of the table, you'll see an Export CSV button. Click the button to download a CSV version of the table.
