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My AI Box Won't Turn On

If your AI Box won't turn on, follow these steps to identify and resolve the issue:

Benjamin Robles avatar
Written by Benjamin Robles
Updated over 9 months ago

1. Verify the Device Connection:

  • Make sure the AI Box is properly connected to the USB port in your vehicle.

  • Try using different USB ports if your vehicle has more than one.

2. Check the LED Indicator:

  • If the LED is off: This may indicate that the device is not receiving power.

3. Change the USB Cable:

  • Try using a different USB cable for the AI Box.

  • Cables can sometimes be defective or damaged.

4. Verify the Power Source:

  • Ensure that the USB port in your vehicle is functioning correctly.

  • Connect another device to the same USB port to check if it provides power.

5. Check the LED Color:

  • Blue LED: If the LED is blue, you should start CarPlay or Android Auto on your vehicle's screen.

  • Red LED: If the LED is red, check if your vehicle has factory-installed CarPlay or Android Auto.

6. Restart the Device:

  • Try restarting both the AI Box and your vehicle’s infotainment system.

  • Disconnect the AI Box from the USB port, wait about 10 seconds, and reconnect it. Also, try using a different USB port.

  • Ensure it is properly inserted into the USB port.

  • Turn off your vehicle and then turn it back on.

  • If the problem persists, try performing a hard reset on the stereo. The method varies by stereo model, so please check here for specific instructions.

7. Compatibility Check:

  • If the AI Box never turned on in your vehicle and the LED indicator is on, it may not be compatible with your vehicle model.

  • If the device was previously working in your vehicle and has stopped functioning, and you have tried all the previous steps, contact Technical Support.

Contact Technical Support:

  • Reach out to technical support. An AutoSky representative will contact you to provide a solution.

Feel free to get in touch if you need further assistance. We’re here to help you get your AI Box working correctly.

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