1. Check the Device Connection:
Ensure that the AI Box is properly connected to the USB port in your vehicle.
Try using different USB ports if your vehicle has more than one.
2. Check the LED Indicator:
If the LED is off: The device may not be receiving power. Check the following points.
If the LED is red: Verify if your vehicle has factory-installed CarPlay or Android Auto.
If the LED is blue: The device is powered on and connected. Try opening CarPlay or Android Auto on your vehicle’s screen.
3. Change the USB Cable:
Try using a different USB cable for the AI Box.
Sometimes cables can be defective or damaged.
4. Verify the Power Source:
Connect another device to the same USB port to ensure it is providing power.
5. Restart the Device:
Disconnect the AI Box and reconnect it after a few seconds.
Ensure it is properly inserted into the USB port.
6. Factory Reset:
If the AI Box is on and connected to your car's stereo but you can't connect your phone, try performing a factory reset.
If the AI Box is on but not connecting to your vehicle and you’ve tried the previous steps, try restarting the stereo with a hard reset. The method varies by stereo model, so please check here for specifics.
7. Contact Technical Support:
If the AI Box is off or the LED indicator is red and you’ve tried all the above steps, contact technical support.
Reach out to support, and an AutoSky representative will get in touch with you to provide a solution.
Feel free to contact us for further assistance. We are here to help ensure your AI Box functions correctly.