Processing Refunds and Voiding Transactions in Event Caddy and Stripe
To issue a refund for a credit card payment, simply log into your Stripe Dashboard and select the 'Payments' option from the menu bar at the top
To fully manage refunds with accuracy, note that Stripe handles all card payment refunds while Event Caddy focuses on voiding and updating transaction statuses.
Locate the transaction you wish to issue a refund for and select the three dots that appear to the right of the 'DATE' column. It will bring up a sub menu. Under 'ACTIONS' choose 'Refund payment'.
A pop up will appear giving you the option to choose how much to refund as well as select the reason for the refund. Once you're done, select the 'Refund' button to complete the refund process.
You can then go back to Event Caddy and void your transaction if necessary.
PayPal
To issue a refund paid through PayPal you will:
Go to your Activity.
Select the payment you want to refund and click Issue a refund.
Enter the amount you want to refund.
Click Continue.
Review the information and click Issue Refund.
You can then go back to Event Caddy and void your transaction if necessary.
Addressing a Negative Balance in Stripe
If your Stripe account possesses a negative balance during the refund process, Stripe will withdraw the funds from the linked bank account within 1-2 business days, typically the next business day. If purchases are made in the meantime, however and enough funds become available to cover it, then the withdraw from bank account is not initiated since it's no longer needed.
Troubleshooting Common Issues
Voiding vs Refund: Voiding a transaction in Event Caddy doesn't refund the customer; refunds must be processed through Stripe or PayPal separately.
Refund ETA: Funds are refunded back to the paying card within 10 business days, typically within a few days.