Every purchase you make in Pickem is processed in real time. Normally, your purchase should appear in your account immediately once the payment is successful.
However, in rare cases, there may be a slight delay. If that happens, here are a few steps you can try:
Check your bank or payment provider to confirm the purchase was completed.
Refresh your balance by logging out of Pickem and logging back in.
Wait a few minutes as sometimes payments take a short while to process.
A. If you were charged but don’t see the purchase in Pickem
Please contact our Support Team and provide as many details as possible, including:
Purchase amount
Purchase date
Transaction ID
Copy or screenshot of the bank/payment statement showing the charge
This will help us quickly investigate and resolve the issue.
B. If your purchase appeared but bonus Sweepstakes Coins (SC) did not
Double-check the details of the package you purchased:
Some offers include Career Mode bags and do not come with bonus SC.
If you purchased an offer that should have included Sweepstakes Coins but didn’t receive them, reach out to Support and we’ll correct it.
👉 Summary: Most purchases show up instantly, but if yours hasn’t, don’t worry—just confirm the charge, refresh your account, and if the issue persists, contact Support with the details above so we can assist you.