Sometimes you may notice that money has left your bank account, but your Pickem purchase hasn’t been added to your account. This can happen because of how banks and payment providers handle authorization holds.
Here’s what’s going on:
When you attempt a purchase, your bank places a temporary hold on the funds.
If the transaction doesn’t complete (for example, due to a connection error or failed verification), Pickem does not capture the funds.
The hold may still show as a “pending” or “processed” charge in your bank account.
In these cases:
The money has not been taken by Pickem.
Your bank will automatically release the held funds back to your account.
The timeframe depends on your bank, but usually takes 3–10 business days.
What you should do
Check your bank account to confirm if the charge shows as “pending.”
Wait for the hold to clear. It will drop off automatically once your bank releases it.
If the hold does not clear after 10 business days, contact your bank or payment provider directly.
Still unsure?
If you believe the charge was actually captured and not released, reach out to Pickem Support with the following details so we can investigate:
Purchase date and amount
Payment method used
Transaction ID or a screenshot of the charge