If your tracking shows that your package has been delivered but you can’t find it, there may be several reasons for this.
Possible reasons
The package was left at your designated safe place (delivery authorization)
It was handed over to a neighbor or left nearby
The delivery status was updated too early or by mistake
Important if you gave a delivery authorization
If you allowed the package to be left at a specific location, it is considered delivered once it has been placed there.
➡️ In this case, responsibility for the package transfers to you.
Unfortunately, we are unable to initiate an investigation with the carrier.
No delivery authorization given?
If you did not give permission for the package to be left, we’re happy to help.
In this case, we can start an investigation with the shipping provider for you.
What you can do
Check the specified delivery location
Ask neighbors or people nearby
Contact the delivery service for more details
Need support?
If your package is still missing, feel free to contact our support team.
We’ll take care of it and help you out 🙌