We want you to be completely satisfied with your purchase. That’s why we offer a 14-day return policy from the date you receive your order.
✅ Return requirements
To be eligible for a return, the item must be:
unopened
unused
undamaged
accompanied by a proof of purchase
💶 Return costs
A €6 return fee applies
This fee will be automatically deducted from your refund
Original shipping costs are non-refundable
📦 How do I request a return?
Check the return period
Make sure your return request is within the 14-day return window.Start your return request
Initiate your return via the designated return section (e.g. “Return item”).Provide the following information:
Order number
Product name and quantity
Reason for return
Receive your return label
After review, you will receive your return shipping label via email.Send your package
Keep the tracking number to monitor your return shipment at any time.
💸 Refunds
Once your return is received and inspected, your refund will be processed minus the return fee
Refunds are issued to the original payment method
Please allow up to 14 days for processing