We want you to be completely satisfied with your purchase. That’s why we offer a 14-day return policy starting from the day you receive your order. To be eligible for a return, the item must be unopened, unused, undamaged, and accompanied by proof of purchase.
Please note that returns are not free of charge. A return fee will be deducted directly from your refund. For customers in Germany and Austria, the return shipping fee is €6. The original shipping costs cannot be refunded.
How to initiate a return
Ensure that your return request falls within the 14-day period from the date of delivery.
Contact our customer service via live chat (navigate to Returns → Return an Item) or by emailing support@snuzone.com
When contacting us, please provide the following details:
Your order number
The name and quantity of the product(s) you wish to return
The reason for the return
After reviewing your request, we will inform you of the next steps. Once we receive and inspect your returned items, we will refund the amount for the returned products. Please note that the refund process may take up to 14 days, and it will be issued via the payment method originally selected for your order.