When should I stop a campaign?
You might want to stop a campaign if:
You're no longer promoting the track or playlist
You want to pause spend before renewal
You're planning to switch creatives or strategy
You want your unspent budget returned to your Credit Wallet for a future campaign
Part 1: How to stop your campaign
Step 1: Open your campaign
Head to your Soundlink dashboard and open the active campaign you want to stop.
Step 2: Click the Manage button
Next to the Auto-renew toggle, you'll see a Manage button. Click that.
Step 3: Select "Stop campaign"
From the menu, select Stop campaign. This immediately stops the campaign from running further ads.
A couple of things to know:
Stopping a campaign immediately halts all future spend
You won't be charged beyond what's already been delivered
Any unspent budget for the current cycle is automatically returned to your Credit Wallet
Part 2: Your unspent budget returns to your Credit Wallet
As of June 16, 2026, Soundlink no longer processes monetary refunds for stopped campaigns, in line with our updated Terms & Conditions. Instead, any unspent budget is automatically returned to your Credit Wallet — no request needed.
Here's how it works:
Automatic: Credits are returned to your wallet as soon as the campaign is stopped — you don't need to contact us
Shared across your workspace: Returned credits go back into your organisation's Credit Wallet and are available to all team members
Use them on your next campaign: Credits can be applied when launching a new campaign at checkout
Not applicable to active renewals: Credits cannot be applied to an already-running campaign or an in-progress renewal charge
No cash refunds: As of June 16, 2026, monetary refunds are no longer available per our updated Terms & Conditions. All unspent budget is returned exclusively as Credit Wallet balance
To check your returned credits, go to Settings → Credit wallet and review your transaction history. You can also read more about how the wallet works in [Billing] Understanding the Credit Wallet →
Not sure if stopping is the right move?
If you're unsure whether stopping a campaign is the right call, message us first. Our team is happy to review your campaign performance and suggest whether it's worth letting it run, adjusting the strategy, or stopping altogether.