When should I stop a campaign?
You might want to stop a campaign if:
You're no longer promoting the track or playlist
You want to pause spend before renewal
You're planning to switch creatives or strategy
You want your unspent budget saved as credit for a future campaign
Part 1: How to stop your campaign
Step 1: Open your campaign
Head to your Soundlink dashboard and open the active campaign you want to stop.
Step 2: Click the Manage button
Next to the Auto-renew toggle, you'll see a Manage button. Click that.
Step 3: Select "Stop campaign"
From the menu, select Stop campaign. This immediately stops the campaign from running further ads.
A couple of things to know:
Stopping a campaign immediately halts all future spend
You won't be charged beyond what's already been delivered
Your unspent budget will be automatically applied as credit to your account
Part 2: Your unspent budget becomes credit
As of June 16, 2026, Soundlink no longer processes monetary refunds for stopped campaigns, in line with our updated Terms & Conditions. Instead, any unspent budget is automatically converted into Soundlink credit — no request needed.
Here's how it works:
Automatic: The credit is applied to your account as soon as the campaign is stopped — you don't need to contact us
Use it on your next campaign: Credit can be applied when launching a new campaign
Not applicable to renewals: Credit cannot be applied to existing campaigns or renewal charges
No cash refunds: As of June 16, 2026, refunds are no longer available per our updated Terms & Conditions. All unspent budget is returned exclusively as account credit
💡 Note: If you have questions about your credit balance, reach out to our support team via the chat bubble in your dashboard or email us at hello@getsoundlink.com.
Not sure if stopping is the right move?
If you're unsure whether stopping a campaign is the right call, message us first. Our team is happy to review your campaign performance and suggest whether it's worth letting it run, adjusting the strategy, or stopping altogether.