The Credit Wallet is your workspace's prepaid balance for funding Soundlink campaigns. You can top it up at any time directly from Settings — no need to contact support. For a full overview of how the wallet works, see [Billing] Understanding the Credit Wallet →
How to top up your wallet
Go to Settings from the left sidebar.
Click Credit wallet — you'll see your current balance and transaction history.
Click Top up wallet.
Choose a preset amount or enter a custom amount.
Complete the payment via Stripe Checkout. Credits are added to your wallet immediately after payment.
Top-ups are one-time payments — not subscriptions. You're only charged when you choose to add credits.
Using your wallet balance
Once your wallet has a balance, you can:
Pay with wallet at campaign checkout — available when your balance covers the full first cycle cost
Apply credits as a discount — use wallet credits to reduce the card charge at Stripe checkout
Fund auto-renewals — wallet campaigns renew automatically each cycle if your balance is sufficient and auto-renew is on
Your credit balance and full transaction history are always visible from Settings → Credit wallet.
Common questions
Do credits expire?
No — credits do not expire. Your balance carries over until you spend it.
Is the wallet shared across my team?
Yes. Credits live at the workspace (organisation) level and are shared by everyone — they're not tied to a single user account.
What happens if my wallet runs out before a renewal?
You'll see a renewal failure alert on your dashboard. Top up your wallet to resume the campaign.
What happens to credits when I stop a campaign?
Unused budget for the current cycle is automatically returned to your Credit Wallet. See [Ads] How to Stop a Campaign →