Sometimes, there are situations where a certificate needs to be removed for a specific learner. Here, we’ll explain how to do this selectively or in bulk, making it easy to manage awards in the Academy.
1️⃣ Deleting a Single Certificate
To delete a single certificate for a specific course, navigate to Statistics → Awards → Certificates:
In the table of issued certificates, find the course and learner you need. In the last column of the table, click “Delete”:
Next, confirm your action and click “Yes, delete”:
After this, the certificate will be removed from both the statistics and the learner’s profile.
📌 Please note: deleting a certificate is irreversible. Once deleted, the certificate cannot be restored.
2️⃣ Bulk Deletion of Certificates
This feature allows you to quickly delete certificates for a large group of users without having to remove each certificate individually. To delete certificates for multiple learners or a team in a specific course, navigate to Statistics → Awards → Certificates:
On the page that opens, click “Delete Certificates”:
Next, select the course for which you want to delete certificates:
You can delete certificates for a specific team or for individual learners by selecting the appropriate option:
After filling in the required fields, click “Delete Certificates”:
Then, confirm your action and click “Yes, delete”:
After this, the certificates will be removed from both the statistics and the learners’ profiles.
📌 Please note: deleting a certificate is irreversible. Once deleted, the certificate cannot be restored.