You can unblock your card directly in Accountable, then reactivate it at any ATM. Follow the three steps below.
Step 1: Log in to Accountable
To unblock your card, log in to Accountable, either the app or the web version.
Step 2: Unblock your card
Go to Settings.
Go to Bank settings.
Select your card (physical or virtual, depending on which one is blocked).
Tap Unblock.
Your card is now unblocked.
Step 3: Reactivate your card at an ATM (physical card only)
To complete the process for a physical card:
Insert your card into any ATM.
Enter your correct PIN.
You don't need to withdraw money. Entering the PIN is enough to reactivate your card.
Good to know 💡
Your virtual card can still be used for online payments while the physical card is blocked.
Key takeaways
Three incorrect PIN attempts at an ATM or payment terminal will block your physical card.
Unblock your card in Accountable via Settings > Bank settings > select your card > Unblock.
After unblocking in Accountable, reactivate a physical card by inserting it into any ATM and entering the correct PIN. No withdrawal needed.
Your virtual card remains available for online payments while your physical card is blocked.
Need help? Chat with us or email support@accountable.eu, we're happy to help.