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How to view your virtual and physical card details (including PIN for physical cards)

You can view the details of your virtual and physical Accountable Banking cards in the Accountable App or in the webversion

Written by Simon

You can view the details of your Accountable Banking cards directly from the Bank page in Accountable. Virtual cards show the card number, expiration date, and CVC code. Physical cards also include a PIN code, which you can view after completing identification via the Swan portal.

⚠️ Important:

  • Only physical cards have a PIN code.

  • Virtual cards do not have a PIN code.

  • Card details and PIN cannot be viewed directly in Accountable; identification via the Swan portal is required.

This article covers how to view your virtual card details, how to view your physical card details and PIN, and a security reminder for handling that information safely.

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How do I view my virtual card details?

  1. Open the Accountable app and go to the Bank page.

  2. Tap the cards icon in the top-right corner.

  3. You will see your virtual card listed.

  4. Tap Card details.

  5. You will be redirected to Swan to complete identification.

  6. Once identified, you can view your virtual card details:

    • Card number

    • Expiration date

    • CVC code

Note: Virtual cards do not have a PIN.

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How do I view my physical card details and PIN?

  1. On the Bank page in Accountable, tap the cards icon.

  2. Scroll down to the Physical card section.

  3. Tap Card details or View PIN.

  4. You will be redirected to Swan to complete identification.

  5. After completing identification, you can view:

    • Card number

    • Expiration date

    • CVC code

    • PIN code

Note: Only the physical card includes a PIN.

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Security reminder

  • Always view card details or your PIN in a private and secure environment.

  • Never share your PIN with anyone.

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Key takeaways

  • Virtual cards show the card number, expiration date, and CVC code; they do not have a PIN.

  • Physical cards include a PIN code in addition to the standard card details.

  • Identification via the Swan portal is required to view any card details or PIN.

  • Always view sensitive card information in a private and secure environment, and never share your PIN.

Need help? Chat with us or email support@accountable.eu, we're happy to help.

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