If you don't receive the SMS for two-factor authentication, there are a few steps you can take to resolve it. Accountable uses Strong Customer Authentication (SCA), a form of multi-factor authentication, to protect sensitive operations on your account by sending a confirmation code via SMS.
If you don't receive a text message, you can:
Scan a QR code with the camera on your mobile device to consent to the operation.
Resend the SMS to request a new code.
If neither of those options works:
Check your SMS spam folder, as the message may have been filtered there.
Restart your device to reconnect it to the nearest cell tower.
Make sure you have a good signal, then click Retry.
If you still cannot complete authentication after trying these steps, contact us via the chat and we will handle your case with the highest priority.
Need help? Chat with us or email support@accountable.eu, we're happy to help.