You can update the phone number linked to your Accountable Banking account directly from your mobile device. Keeping it up to date ensures that you:
Receive important security notifications
Can approve transactions securely
Maintain full control over your Accountable Banking account
Depending on your account setup and access level, Accountable will automatically guide you through the appropriate verification process to protect your account from unauthorised access.
This article covers how to update your phone number using identity verification, a registered device, or your registered email address.
What are the general steps to start the update?
Open the "Update phone number" link from your mobile device.
Enter your old phone number (if requested).
Enter your new phone number.
Enter the verification code sent via SMS to your new phone number.
From there, the system will guide you through one of the following verification methods.
Option 1: Using identity verification
After entering your new phone number:
You will receive a text message with a verification link (this may take a few minutes).
Click the link in the SMS.
Complete the identity verification process.
Confirm your identity using one of the following methods:
The passcode you registered
Your enabled biometrics (Face ID / fingerprint)
The code from your authenticator app
Option 2: Using a registered device (e.g. authenticator app)
Click the update link from your mobile device.
Enter your new phone number.
Enter the SMS verification code sent to your new number.
Confirm your identity using:
Your registered passcode
Your enabled biometrics
The code from your authenticator app
Option 3: Using your registered email address
Click the update link from your mobile device.
Enter your old phone number.
Enter your new phone number.
Enter the SMS verification code sent to your new number.
Enter the verification key sent to your registered email address.
Confirm your identity using:
Your registered passcode
Your enabled biometrics
The code from your authenticator app
How do I know my phone number has been updated?
Once the verification process is complete:
You will receive an email confirmation of the phone number change.
Check your inbox, including your spam folder.
‼️ In some cases, you may receive an additional email asking for further information. Respond promptly to avoid delays.
Key takeaways
Update your phone number from your mobile device using the Update phone number link.
Three verification methods are available: identity verification, a registered device, or your registered email address.
You will receive an email confirmation once the update is complete. Check your spam folder if you do not see it.
If you receive a follow-up email requesting more information, respond quickly to avoid delays.
Need help? Chat with us or email support@accountable.eu, we're happy to help.