If you no longer have access to the phone number linked to your Accountable Banking account for two-factor authentication (2FA), you can request a phone number change by contacting Accountable with the details below. We use Strong Customer Authentication (SCA), a form of multi-factor authentication, to keep sensitive actions on your account secure by sending a confirmation code via SMS.
In case you lost your phone or want to change your phone number for any other reason, contact Accountable with the following details:
Change request details
Phone number details: provide both your old and new phone numbers.
Photo: attach a photo of yourself holding your identification document near your face for verification. Make sure the information on your document is clearly visible.
We will then put you in contact with our banking partner Swan to initiate the change, which will be completed within 1 or 2 business days.
Need help? Chat with us or email support@accountable.eu, we're happy to help.