You manage your own sign-in from your profile menu, and an Owner or Admin manages your organization's time zone and contact details in ADMINISTRATION > Settings. Billing isn't handled inside the Acenda admin. Invoices, payment methods and plan questions all go to the Acenda accounting team at accounting@acenda.com.
Your account
How do I open Account Settings, and what's on it?
Click the round profile icon in the top-right corner of the admin. The menu shows your name and email address, then Account Settings and Logout. Click Account Settings to open the Account page.
Its General tab shows a Basic details section with your First Name, Last Name and Email Address. This page is for viewing only: your email address can't be changed there, and name changes aren't saved. To update your name or email, contact Acenda Support.
What else is in the top bar?
Next to your profile icon you'll find your organization's time zone, a language flag for switching the admin between English, German and Spanish, and a moon icon that switches between light and dark mode. These change only how the admin looks for you. To sign out, see How to log out of Acenda Admin.
How do I change my password or switch to Google sign-in?
There's no password option inside the admin. To change your password, sign out, click Forgot Password? on the sign-in page and follow the emailed link. The link expires after 5 minutes.
Acenda recommends switching to Sign in with Google instead. There's no password to remember and no 6-digit code to type. Click Sign in with Google on the sign-in page and pick the Google account that uses your Acenda email. The first time, you'll see Account already exists: click Add to existing account, then click the link in the email Acenda sends you. That link expires after 5 minutes. Full steps are in How to sign in to Acenda Admin.
How do I add or remove users?
Owners and Admins do this in ADMINISTRATION > Users. See How to manage users and permissions.
Organization settings
What's in ADMINISTRATION > Settings, and who can use it?
Settings has a single General tab with two sections:
Organization: Time Zone.
Contact Information: your company's Address Line 1, Address Line 2, City, Country, State, Postal Code and Phone Number.
Everyone sees Settings in the sidebar, but by default only Owners and Admins can load and save it. Changes apply to everyone in your organization.
How do I set the Organization Timezone?
Go to ADMINISTRATION > Settings.
In Time Zone, choose your time zone, for example America/New_York.
Make sure every required field (marked *) is filled in.
Click Save. You'll see Settings saved.
The top bar then reads Organization Timezone, and everyone in your organization sees dates and times in that time zone.
When no time zone is set: the top bar reads only Timezone, and each person sees times in their own browser's time zone. Teammates in different locations can then see different times for the same order.
How do I update your company or billing contact?
To change your company address or phone number, an Owner or Admin can edit Contact Information in ADMINISTRATION > Settings and click Save.
The admin doesn't have a billing contact field. To change who receives invoices, or to add another billing email, write to accounting@acenda.com.
Billing
How do I get an invoice or receipt?
Invoices are emailed to your billing contact. They aren't available inside the admin. If you need a copy or think one is missing, email accounting@acenda.com with the invoice month or number.
How do I change your payment method?
There's no payment page in the admin. Email accounting@acenda.com to update a card or bank account, or to ask about digital payment options. If you're paying by form, see How to access, save or print the Payment Authorization Form.
Never send card or bank details in a support chat. For your security, send payment details only to accounting@acenda.com, using the Payment Authorization Form.
Where do I ask a billing question?
Questions about charges, late notices, renewal dates or your plan go to accounting@acenda.com. For your account's privacy, Acenda Support will point you there too.
How do I cancel or change your plan?
Plans can't be changed or cancelled in the admin. Email accounting@acenda.com. The cancellation terms, including any notice period, follow your service agreement.
Troubleshooting & FAQ
Times look off on the Dashboard or in Orders. Check the top bar. If it reads Timezone instead of Organization Timezone, your organization hasn't set one, so you're seeing your browser's local time. Ask an Owner or Admin to set it as shown above.
"Error saving settings" when you click Save. Every field marked * must be filled in, including the address and phone fields, even if you only want to change the time zone. If it still fails, your role may not be allowed to change settings, so ask an Owner or Admin.
"Failed to load settings". Your role can't view organization settings. Ask an Owner or Admin to make the change, or to review your role in How to manage users and permissions.
You can't find where to update your credit card. That's expected, because billing lives outside the admin. Email accounting@acenda.com.
You stopped receiving invoices. They may be going to a different billing contact, such as your accounts payable team. Email accounting@acenda.com to confirm where they're sent or to add your address.
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Still have questions? Contact Acenda Support.
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