All accommodation requests for Acuity Insights Assessments are reviewed case by case to ensure equal opportunity for every applicant.
How to Submit Your Request
To request accommodations, you must submit the following at least 4 weeks before your scheduled Casper test:
Accommodations Request Form – Part 1 and Part 2
Any supporting documentation (e.g., medical reports or professional evaluations)
This 4-week period allows enough time for your documents to be reviewed and for a decision to be made.
How to Send Your Documents
You can submit your documents in one of two ways:
Email them to: support@acuityinsights.app
Or, contact us to receive a secure link to upload your files to an encrypted folder
Once your request is received, the Acuity Insights Team will confirm receipt within 1 business day.
Confidentiality of Your Information
All documents you submit are strictly confidential and used only for the purpose of assessing your accommodations request.
Your accommodation status will not be shared with academic programs. The only exception is if there’s a breach of our Terms of Use
If Your Request Is Approuved
If your accommodations are approuved, you will receive:
An information package outlining your accommodations
A link to a Practice Test with your approuved time extension (if applicable)
For full details, see the Acuity Insights Accommodations Policy.
Important Notes
In exceptional cases, the 4-week submission deadline may be waived, for example:
During the second round of the Canadian Resident Matching Service (CaRMS)
In cases of medical emergencies
If this applies to you, please contact the Acuity Insights Team as soon as possible with your completed request to see if an exception is possible.