To take the Casper test, your ID must be verified. While you can reserve a test with a pending ID verification, your ID must be verified before you can begin the test.
ID verification can take up to 3 business days. To avoid delays, create and verify your account at least 3 days before your desired Casper test.
Our team reviews ID submissions regularly, so don’t worry if it’s still pending.
Guidelines for Uploading ID and Profile Photos
ID Photo Requirements:
ID Photo Requirements:
Must show your photo, full name, and date of birth
Must be in colour
Must be a high-quality photo of the physical ID (no scans, photocopies, or photo of the document on a digital screen)
No glare or holograms blocking your photo or important details
No excessive white space or cropped details
Must be correctly oriented (not sideways or upside down)
Tip: Try changing the angle or lighting if your image isn’t accepted.
Profile Photo Requirements:
Profile Photo Requirements:
Must be only of you
Must be in colour
Must be a recent, high-quality image (not a scan, photocopy, or photo of another photo)
Correctly oriented
Background should be clear and non-distracting
How to Submit Photos
How to Submit Photos
You can upload your photos in three ways:
From your computer
Using a link sent to your mobile device
Using your webcam (if you're having issues with other methods)
If one method doesn't work, try another.
❗ No Government-Issued Photo ID?
If you don’t have a government-issued ID with your photo, full name, and date of birth (such as a driver’s licence or passport), you can upload:
Another piece of ID together with a birth certificate
Submit both documents in one image
Technical Tips
Use the latest version of Chrome or Firefox
Quick FAQ - ID Verification Troubleshooting
Quick FAQ - ID Verification Troubleshooting
1. Can I reserve my test while ID is still pending?
Yes, but your ID must be verified before starting the Casper test.
2. How long does ID verification take?
Up to 3 business days.
3. What if I don’t have a government-issued photo ID?
You can submit another form of ID with a birth certificate, as long as all details (name, photo, birth date) are visible in one image.
4. My photo keeps getting rejected. What should I do?
Try adjusting the angle or lighting, and make sure it meets all the listed requirements.