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ID Verification for Acuity Insights Assessments

Tips for submitting your ID when creating your Acuity Insights account

Updated over a month ago

To take the Casper test, your ID must be verified. While you can reserve a test with a pending ID verification, your ID must be verified before you can begin the test.

ID verification can take up to 3 business days. To avoid delays, create and verify your account at least 3 days before your desired Casper test.

Our team reviews ID submissions regularly, so don’t worry if it’s still pending.

Guidelines for Uploading ID and Profile Photos

ID Photo Requirements:

  • Must show your photo, full name, and date of birth

  • Must be in colour

  • Must be a high-quality photo of the physical ID (no scans, photocopies, or photo of the document on a digital screen)

  • No glare or holograms blocking your photo or important details

  • No excessive white space or cropped details

  • Must be correctly oriented (not sideways or upside down)

Tip: Try changing the angle or lighting if your image isn’t accepted.

Profile Photo Requirements:

  • Must be only of you

  • Must be in colour

  • Must be a recent, high-quality image (not a scan, photocopy, or photo of another photo)

  • Correctly oriented

  • Background should be clear and non-distracting

How to Submit Photos

You can upload your photos in three ways:

  1. From your computer

  2. Using a link sent to your mobile device

  3. Using your webcam (if you're having issues with other methods)

If one method doesn't work, try another.

❗ No Government-Issued Photo ID?

If you don’t have a government-issued ID with your photo, full name, and date of birth (such as a driver’s licence or passport), you can upload:

  • Another piece of ID together with a birth certificate

  • Submit both documents in one image

Technical Tips

  • Use the latest version of Chrome or Firefox

Quick FAQ - ID Verification Troubleshooting

1. Can I reserve my test while ID is still pending?

Yes, but your ID must be verified before starting the Casper test.

2. How long does ID verification take?

Up to 3 business days.

3. What if I don’t have a government-issued photo ID?

You can submit another form of ID with a birth certificate, as long as all details (name, photo, birth date) are visible in one image.

4. My photo keeps getting rejected. What should I do?

Try adjusting the angle or lighting, and make sure it meets all the listed requirements.

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