How Do I Select the Correct Camera on a Device with Two Webcams?

Some devices like 2-in-1 laptops or hybrids (e.g. Microsoft Surface) come with two built-in cameras:

To complete your Casper or some other Acuity Assessments Assessment, you must use the front-facing camera.

Dual-Camera Device Users: Important Note

If you're using Chrome on a device with two cameras:

In this case, our proctoring team will pause your test and ask you to switch to Firefox.

If your device has two cameras, you must use Firefox to complete Casper.

Open Firefox and click the menu icon (three horizontal lines in the top-right corner)
Select Settings or Options
Go to Privacy & Security
Scroll down to Permissions, then click Camera Settings
If https://my.acuityinsights.app is listed as “Blocked”, change it to “Allow”
Click Save Changes
When prompted, allow camera access, and then:
- Click the camera icon on the left of the address bar
- Select the front-facing camera (usually called “User-facing” or “Front”)

1. What if my test uses the wrong camera?

If it defaults to the rear camera, the proctor will pause your test and guide you to switch to Firefox.

2. Can I use Chrome with a device that has two cameras?

You can start the test in Chrome, but it often switches to the rear camera—use Firefox instead.

3. How do I choose the front-facing camera in Firefox?

Use the camera permissions in settings, then select the camera from the address bar when prompted.

4. What if I’m not prompted to choose a camera?

You’ll be prompted next time if permissions are set to “Ask.” Make sure my.acuityinsights.app is allowed.