What to Do If You Run Into Technical Issues During Your Casper Test?

If you experience a technical issue during a typed section of your Casper test, try refreshing the page using your browser’s refresh icon.

If refreshing doesn’t fix the problem, switch to your back-up browser (we recommend using the latest version of Chrome or Firefox).

Make sure you have downloaded and installed the most up-to-date version of your chosen browser before your test period (cycle).

If the issue persists please reach out to the Acuity Insights Support Team via the live chat bubble. We suggest reaching out to the support team during a video/word-based scenario of your test, rather than during an answer section.

If you encounter issues during the video response section (the first part of your test), do not refresh the page while recording or uploading your responses.

Instead, contact our Applicant Support Team right away. Follow any instructions provided on the screen, and use the live chat option available at the bottom right corner of your test screen.

Typed answers are automatically saved every second, as long as your internet connection remains stable.

Our goal is to help you complete your test as scheduled. However, some factors, like device issues, unstable internet, or hidden malware, are beyond our control. In any case, our Applicant Support Team is here to assist and will do their best to resolve the issue quickly.