Yes! Access to your webcam and microphone is mandatory during the Casper test for identity verification and proctoring. It’s also required for other Acuity Insights Assessments.
How to Check if Your Microphone and Webcam Are Working
You can run a System Requirements Check from your Acuity Insights account. It includes a built-in Microphone Test to help confirm everything is functioning properly.
When Prompted by Your Browser
If your browser asks for access to your webcam or microphone, always click “Allow”.
❗ Didn’t See a Prompt? Not Sure If Access Was Granted?
Follow these steps to manually check and enable access for:
Chrome and Firefox browser instructions here
Tip
If your webcam is working during the test, it’s usually safe to assume that your microphone is working too.
If there’s an issue, our team will contact you during the test so you can fix it.
Browser Compatibility
Only Google Chrome and Mozilla Firefox are supported.
Other browsers (Safari, Edge, Internet Explorer) and mobile devices (phones or tablets) are not supported.
Download the latest versions of Chrome and Firefox
Quick FAQ - Microphone Access / Troubleshooting
Quick FAQ - Microphone Access / Troubleshooting
1. Do I have to allow access to my webcam and microphone for Casper?
Yes, it's required for identity checks and monitoring.
2. What if I didn’t get a browser pop-up asking for permission?
You can manually enable permissions in Chrome or Firefox. Follow the steps in our support guide.
3. Can I use Safari or my phone for the test?
No. Only Chrome and Firefox on a desktop or laptop are supported.