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How to Update Your Email Address on Your Acuity Insights Account?

How to add or change emails on your Acuity Insights account

Updated this week

You can update your primary and application email addresses, and also add a sign-in email to your Acuity Insights account.

To add or change your email:

  1. Click your Name in the top right corner of the screen, then select Account.

  2. Under the Account tab, you’ll be able to view, add, or update your email addresses.

  3. Once you’ve added an email, you can mark it as your primary and/or application email.

If you're unable to add a new email because it’s already linked to another account, contact us through the chat bubble and provide:

  • The email on the Acuity Insights account you're currently using

  • The new email you'd like to transfer

Once we receive this information, our team will assist you in linking the email to your account.

Important:

If you add a sign-in email, watch for a confirmation email and click the link to verify it. Don’t see the email? Be sure to check your spam or junk folder.

Tip:

We recommend using the same primary and/or application email on your Acuity Insights account as you use for your program applications. If that’s not possible, programs can match your results using other details like your name, date of birth, or application ID.

Quick FAQ – Adding or Changing Emails in Your Acuity Insights Account

Q1: How do I update or add an email to my account?

  • Click your name (top-right) → Select “Account”

  • In the Account tab, view/add/edit your email addresses

  • Set a new email as your primary and/or application email

Q2: What if the email is already linked to another account?

Contact Support via the chat bubble, and include:

  • The email on your current account

  • The new email you'd like to use

Q3: Do I need to verify a new sign-in email?

Yes—check your inbox for a confirmation email and click the link. Check your spam/junk folder if you don’t see it.

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