If something unplanned interrupts your test, such as a fire alarm, someone entering the room, or other disruptions, don’t worry.
How to report an interruption (non-technical issues only)
If your test is interrupted by something non-technical, such as:
A person entering your room
A fire alarm
Loud background noise
Other unexpected distractions
Please contact the Acuity Insights Support Team as soon as possible. You can reach us in two ways:
Live chat: Click the chat bubble in the bottom-right corner of AcuityInsights.app
Email: support@acuityinsights.app
We’re here to help resolve the situation and guide you on what to do next.