If something unplanned interrupts your test — such as a fire alarm, someone entering the room, or other disruptions — don’t worry.
How to Report an Interruption (Non-Technical Issues Only)
If your test is interrupted by something non-technical, such as:
A person entering your room
A fire alarm
Loud background noise
Other unexpected distractions
Please contact the Acuity Insights Support Team as soon as possible. You can reach us in two ways:
Live chat: Click the chat bubble in the bottom-right corner of AcuityInsights.app
Email: support@acuityinsights.app
We’re here to help resolve the situation and guide you on what to do next.
Quick FAQ : What should I do if I experience unanticipated interruptions during my test (e.g. fire alarm, a person, etc.)?
Quick FAQ : What should I do if I experience unanticipated interruptions during my test (e.g. fire alarm, a person, etc.)?
Q: What should I do if there is a power outage or fire alarm during my Casper test?
If you experience a power outage, fire alarm, or any other major unexpected interruption during your Casper test, please reach out to the Acuity Insights Support Team as soon as it is safe to do so. We’ll review your situation and guide you through the process to resolve the issue. Depending on the nature of the interruption, we’ll let you know what your next steps are.