You can reschedule a test at any point prior to the viewing of actual test content so long as test times and dates are available for the same admissions cycle. You are also able to reschedule a test if you missed your scheduled test time, again, as long as you have not seen any Casper test content.
Please note: You can change your test date for free if rescheduled 31+ days before your confirmed test date and time. There is a fee if you reschedule your test within 30 days or anytime after your confirmed test date and time. Visit our Rescheduling article for more information.
Exceptions may be provided for those with verified technical or medical issues and those approved for a fee assistance program honored by Acuity Insights.
To reschedule your test:
Log in to your Acuity Insights account
Click Reschedule under the Test Date on the Test Reservations page. [If you cannot see this option please zoom out on your screen by selecting the command/ctrl button and the – (minus) button]
Under Available test date(s), select your preferred month, date and time
Press Reschedule
If there are no other test dates available for this admissions cycle it means that the final testing opportunity has passed for one or more of the programs on your distribution list.
These programs will have to be removed by a support person in order for you to reschedule your test. You can contact our support team using the chat bubble located on your Acuity Insights account or acuityinsights.app.
You can browse the final test dates for individual programs on the Dates and fees page.