This article will talk you through how to set up sending your confirmation message within your Aesthetic Nurse Software.
A confirmation message is the inital message which is sent to your patients once their appointment has been booked. You are able to either send this message as an email or text message. Emails through the software are completely free of charge, texts do come at a chargeable rate.
To learn how to set up your confirmation message, watch our short video below. Alternatively, follow our simple steps.
Step 1 :
From the main menu, click to enter settings.
Step 2 :
Once in settings head to notification settings, under the heading notifications.
Step 3 :
You will then be brought to the upcoming appointment tab which contains the confirmation area. Here, you will be able to select how you would like your confirmation message to be sent to your patients. You can select either email, text message or both these methods.
Once happy with how you would like your confirmation message to be sent, hit save.
The option selected will be how the message is sent to your patients. You can always come back into this section to update your preference in the future.
Step 4 :
Once you have set how you would like the message to be sent, you can then edit the message the patient recieves. You can do this by heading back to settings and into SMS/Email Templates, under the notifications area again.
Step 5 :
In this section, you can then choose the SMS template or email template depending on which you would like to change for your confirmation.
Step 6 :
Once you have selected the type, you can then head to the Confirmation template option and select the edit button.
Step 7 :
Once in this section, you will be able to free type what you would like your confirmation message to say in the box provided.
Practitioners can include anything from their cancellation policy to where to park at clinic in their confirmation messages.
Step 8 :
You also have the option to insert 'tags' into your confirmation message. These tags will pull through information about the patient and their appointment to the confirmation like their name and appointment date and time.
REMINDER : If you are using a text message for your confirmation, 1 credit is 160 characters. If your confirmation message is more than 160 characters then 2 credits will be used.
Step 9 :
Once happy with what you have saved in your confirmation template, hit update.
Step 10:
Once saved, your default setting will show when you try to book an appointment through the diary area.
Step 11 :
Once the appointment has been booked, your confirmation messages will be sent to your patients in your prefered method.
For further information about our notification section, visit our additional guides.
Additionally, to help you fully utilise and understand your Aesthetic Nurse Software, we do offer 1-1 support zoom calls which can be booked here : Book a zoom call