This article will talk you through how to change the wording being sent to your patients in their confirmation message.
Usually practitioners will include details about the patients appointment but also information about their cancellation policy, how to contact the clinic and also details like where to find the clinic/parking.
To learn how to update the wording in your confirmation message, watch our short video below. Alternatiely, follow our simple steps.
Step 1 :
From the main menu, click to enter setiings.
Step 2 :
Once in settings head to SMS/Email Templates, under the heading notifications.
Step 3 :
In this section, you can then choose the SMS template or email template depending on which you have selected for your confirmation message to be send as.
Step 4 :
Once you have selected the type, you can then head to the confirmation template option and select the edit button.
Step 5 :
Then in this section, you will be able to free type what you would like your confirmation message to say in the box provided.
Practitioners can include anything from their cancellation policy to where to park in their confirmation messages.
Step 6 :
You also have the option to insert 'tags' into your confirmation message. These tags will pull through information about the patient and their appointment to the confirmation like their name and appointment date and time.
REMINDER : If you are using a text message for your confirmation, 1 credit is 160 characters. If your confirmation message is more than 160 characters then 2 credits will be used.
Step 7 :
Once happy with what you have saved in your confirmation template, hit update.
This will then update the message which is sent to your patients as soon as the appointment is booked into the diary.
For further information about our notification section, visit our additional guides.
Additionally, to help you fully utilise and understand your Aesthetic Nurse Software, we do offer 1-1 support zoom calls which can be booked here : Book a zoom call