This article provides essential guidance for managing Coal Mine Workers' Health Scheme (CMWHS) medical bookings in ResHealth. Following these best practices will help ensure a smooth and efficient process for both affiliates and workers.
Assigning Medical Bookings to EMOs in ResHealth
To streamline the medical booking process for CMWHS assessments, we recommend that any bookings made by KINNECT be assigned to your Examining Medical Officer (EMO) in ResHealth 24-48 hours prior to the scheduled appointment.
Troubleshooting Unassigned Bookings
If you are unable to assign the booking within this timeframe, it is typically due to the worker not having completed their required sections. In such cases:
Contact the KINNECT Medical Support Team at medicalsupportteam@kinnect.com.au, and we will follow up with the worker on your behalf.
Handling No-Shows and Late Fees
For efficiency, we encourage affiliates to treat appointments that cannot be assigned before the scheduled time as a no-show, with late fees applied as appropriate.
We will communicate these policies to employers, advising them of any associated costs and the requirement to reschedule the worker’s appointment.
Chest X-Rays and B-Reads – EMO Review Not Required
Please note that Examining Medical Officers (EMOs) are not required to review Chest X-rays and B-Reads as part of the examination process. To facilitate this:
We have provided screenshots from ResHealth outlining how EMOs can finalise and submit these assessments without completing the review step.
If the EMO is unsure of the Appointed Medical Adviser (AMA), they can enter "KINNECT" in the appointed AMA section.
For any additional support or inquiries, please reach out to the KINNECT Medical Support Team at medicalsupportteam@kinnect.com.au or find more helpful articles at Support guides | Resources Safety & Health Queensland.