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Akada Portal

Learn about the new Akada Portal and how to activate it to give your customers streamlined access and improved features.

Updated today

Akada Portal gives your studio a simple, professional way to stay connected with families and streamline everyday tasks. From one secure, easy-to-use platform, parents can register online, view and pay balances, update contact details, and now — exchange two-way messages directly with your studio.

By offering Akada Portal, you reduce phone calls and paperwork, improve communication, and give families the convenience they expect. It’s a seamless extension of your studio that saves time, strengthens relationships, and keeps everyone on the same page — all while reflecting the professionalism of your brand.

These image is of 5 seperate screenshots of the new Akada Portal mobile app.

*Screenshots of the Akada Portal mobile app.

How do I enable the new Akada Portal?

Akada Portal required enabling the modern settings interface in Akada. If you have not done that, follow the steps below. If you are already using the modern settings, you may skip to step 7.

  1. Click on the Akada main menu (3 lines) in the top left corner of the screen.

  2. Select Admin and then Studio Account.

  3. Scroll down to the Modern User Interface Features section.

  4. Click the box labeled 'Updated Settings user interface'.

  5. Click the Refresh button.

  6. The screen should look different now.

  7. Scroll back to the Beta features section and check the box next to Akada Portal (bottom of the list).

  8. You should now see a new option appear on the screen. This option allows your customers to use the old parent portal when checked. If unchecked, it will automatically redirect the customer to the Akada Portal.

Tip: If you signed up for Akada after January 2025, the Akada Portal is automatically enabled for you.

You've enabled Akada Portal, now what?

Along with the upgrades on the parent side, we’ve streamlined the old Customer Access Settings screens into the new Akada Portal Settings. The previous “Create Account” and “Existing Account” pages have been combined into one simplified view, making setup and management easier than ever.

The settings screens are now divided into General and Account Permissions sections. Now that you've enabled Akada Portal, your next step is to review these settings to ensure everything is configured just the way you want it for your customers. You’ll find Akada Portal Settings in the Settings menu on the left side of your screen.

After reviewing the settings, create an account and test it to familiarize yourself with the app and its functionality. This will make answering questions from your customers much easier.

How do Customers access Akada Portal?

Browser Access

Your studio's links to the browser version of Akada Portal are found on the General screen of Akada Portal Settings. We recommend adding the General Login link to your studio's website.

Tip: Akada Portal can be downloaded as a desktop app from compatible browsers. Look for the "open in app" icon in your browser's URL.

Mobile App

QR Codes

Additionally, we have created some QR code options for you to print for your front desk or window. Click on the image to open it in your browser.

Front desk, round.

Front desk, square.

Design your own.

Can my customers create a new account from the mobile app?

The mobile app is the same login interface for all Akada Studios. For this reason, new accounts must be created using your studio's unique link, which can be found on the Akada Portal's General settings screen.

How do I send Messages?

Messages are sent using Akada Studio. Click here to read more about setting up Messages.

Do you have any instructions that I can share with my customers?

Yes! We have created an FAQ page for you to share with your customers as you roll out Akada Portal.

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