Have you requested a password reset email or a text code to log in with your phone?
If you requested a password reset email but haven’t received it, take a quick look in your Spam and Promotions folders—it may have landed there. Still can’t find it? Head to the Profile page in the app to make sure you’re using the exact email address connected to your account.
If you requested a text login code but haven’t received it, your phone number may not be linked to your account. You can check this on the Profile page in the app.
If everything looks correct and you still can’t find the password reset email, our Support Team is happy to help! Go to Help & Support on the Profile page in the app to submit a Support Ticket, or email us at support@aliveapp.co.