STEP 1 – Check the Enrol Date you are entering
The Enrol Date you enter must fall within the period of the registered values for each course (click on Details to see them). If the date is outside the registered period, the search will not display results for that course.
For example, as shown above, the values are available for the period between 01/01/2021 and 12/31/2021. If, in your search, you define a date before January 1st or after December 31st, the course will not display valid values.
Important: If the course in question has future values, you can set the Enrol Date to a future date to view those values.
STEP 2 – Check if the Campus is Online
Go to Budget > Educational Institutions.
If you do not see this option, it means your access level does not allow it. You will need to request assistance from someone with a higher access level to check this information for you.
Once you access the Educational Institutions section, you can use the search tool to find the desired school. Once found, click "Enter" to access the school's profile.
In the School Profile, check if the desired campus is Online.
STEP 3 – Check if the desired Item is Online
After confirming that the campus is Online, click on "View Values" to access the programs, accommodations, and fees.
Use the tabs to select the type of item you want to view.
When you find the desired item, check if its status is Online.
STEP 4 – Check the availability of the Values
Click on the name of the item (program, accommodation, fee) or on the dollar sign icon to see how the values are registered.
If it appears as shown below, the program does not have valid values for the current year.
In this case, you will need to submit a Registration Request, as explained in this tutorial.
STEP 5 – Check Value Details
When checking the values, verify if there are any specifications based on nationality or the number of weeks that might explain why the values are not appearing.
If you complete the five steps above and cannot identify any reason why the program values are not appearing, please contact our support chat.
If you still have questions, please contact support or reach out via WhatsApp.