General FAQs about Opportunities and leads:
1. How will I receive Opportunities and leads?
You’re in control of how you are notified of new Opportunities and leads. Manage and update your notification preferences to make sure you're set up with the method that works best for you. You can receive updates via:
App push notification
Text message
Email
Phone call
You can find Opportunities in the Opportunities tab of the website and app. leads in the Leads tab of the website and app.
2. Are Opportunities and leads guaranteed jobs?
No, Opportunities and leads are not guaranteed jobs. You’ll need to follow up quickly with the homeowner to maximize your chances of winning the job.
3. How much do leads cost?
Lead fees change based on task, homeowner location, and demand for the work. These factors help us match the value of the lead with the price.
4. What is a monthly budget?
Your monthly budget is the set dollar amount you’d like to spend each month on leads. You determine your monthly budget and can adjust it as needed in the app or website. If you have a subscription, your monthly budget is set annually per your contract.
5. Do all leads count toward my monthly lead budget?
No. Once you set up your monthly budget, only leads you receive automatically will count toward your monthly budget. Any leads you receive from manually showing interest in or accepting Opportunities, do not count toward your monthly budget.
FAQs about leads:
1. What are leads?
Leads are created from Opportunities. When a pro and a homeowner both have shown interest in connecting with each other, an Opportunity becomes a lead and you’ll be charged the lead fee. It's up to you to reach out to the homeowner and win the job.
If you have a subscription, the process of receiving leads is automated. You’ll receive leads that match your services and location once a homeowner shows interest in your business. You’re charged for these leads each month as part of your subscription. It’s up to you to reach out to the homeowner and win the job.
2. What details are included in each lead?
Each lead includes the homeowner’s name, location, project details, and contact information.
3. How many service pros get each lead?
The total number of pros who get a lead depends on the type of lead and their service location. Each time a homeowner submits a project request, we will match them with no more than five pros.
4. How am I charged for leads?
You are charged for a lead as soon as both you and the homeowner show interest in connecting with each other.
If you have a subscription, you’re charged for your leads each month as part of your subscription.
You are charged for leads whether or not you open or respond to them.
5. How do I manage my lead volume and budget?
You can increase or decrease your lead volume and budget by adjusting one or more of the following:
You can make many of these changes in your account. You can also send us a chat or call one of our support specialists for help.
If you have a subscription and want to manage your lead volume and budget, please call Customer Care at (877) 947-3639 or start a live chat during business hours (Monday - Friday, 8 AM - 8 PM EST).
6. What should I do if I’m getting incorrect leads?
If you notice leads that aren’t relevant to you or the work you do, first check your account to make sure your services and tasks and service location are correct. In some cases, you can request a lead credit.
7. How does turning my profile to short-term coverage affect my leads?
You can turn your profile to short-term “busy" coverage if you have other commitments and want to limit the amount of new work you take on. Short-term coverage offers fewer tasks and ZIP code options, as well as the ability to choose which types of leads you do and don’t want to receive.
FAQs about Opportunities:
1. What are Opportunities?
Opportunities are homeowner projects that match your services and location. When you receive an Opportunity, you'll have the chance to review project details and the lead fee before showing interest or accepting it. You only pay the lead fee when both you and the homeowner show interest in connecting with each other.
If you have a subscription, you’ll automatically receive leads each month as part of your contract. However, you can always browse and show interest in Opportunities if you want extra leads in addition to the leads you automatically receive each month.
2. What details are included in each Opportunity?
Opportunities include the homeowner’s name, general location, and task. Once you and the homeowner show interest in connecting with each other, the Opportunity turns into a lead and you’ll be able to contact the homeowner directly.
3. How many service pros get each Opportunity?
We will match a homeowner with up to five pros. The faster you respond, the better your chance of winning the job.
4. How does an Opportunity become a lead and when am I charged?
An Opportunity becomes a lead when both you and a homeowner show interest in connecting with each other. This is when you’re charged the lead fee. If you do not respond, the Opportunity will not become a lead and you will not be charged.
If you have a subscription, an Opportunity automatically becomes a lead when it matches your services and location, and the homeowner shows interest in connecting with you. You’re charged for these leads each month as part of your subscription.
5. Do Opportunities count toward my monthly lead budget?
No, Opportunities are charged in addition to your monthly budget. You can browse Opportunities in the Opportunities tab if you’ve hit your monthly budget or have paused your automatic leads. You only pay the lead fee when both you and the homeowner show interest in connecting with each other.
6. What happens to Opportunities if I pause my leads or update my profile to short-term coverage?
You may continue to receive Opportunities or browse them in the Opportunities tab even when you’ve chosen to pause your leads or turn on short-term coverage. Remember, you only pay for the Opportunities you show interest in or accept.
7. What should I do if I’m receiving incorrect Opportunities?
Some Opportunities may fall just outside of your regular service location, so be sure to review the project details before accepting. If the Opportunity does not look correct, you can choose not to accept it and you won’t be charged.
Need help?
If you have questions or are experiencing any issues, reach out to Angi Customer Care at (877) 947-3639 or start a live chat during business hours (Monday - Friday, 8 AM - 8 PM EST).