How to Activate a User
Navigate to Organisation Settings using the navigation menu
Select the Availability and Assignment tab
Find the user you need to activate in the member list - inactive users will show an Activate User icon rather than the usual Manage/Deactivate icons
Click the Activate User icon next to their name
In the confirmation box that appears, type "activate" and confirm
✅ You should see a "User Activated" message confirming the change. The user will now be able to log in and access the organisation.