Primary Role: Business Administrator (BA)
Focus: Apply
Where: Admin Portal
🧭Before You Start (Important)
Force logout applies immediately to active sessions
Users will be required to re-authenticate on next access
This action does not remove access or delete the user
🎯Why It Matters
Force logout immediately ends a user’s active sessions across the ANVL platform
Cached sessions can cause:
Access and permission errors
Inconsistent Group (Site) context
Group and permission changes do not fully apply until the user re-authenticates
The Mobile App and ANVL Workflows are especially sensitive to stale sessions
⏱️When to Do This
A user reports login, sync, or permission errors
A user cannot open workflows or tasks
A user’s role, Group, or access level has changed
A user is removed from a Group (Site)
As a first troubleshooting step before escalation
Mandatory Rule
If a user is removed from a Group (Site), you must force logout the user.
Failure to do so can result in errors caused by invalid or stale session context, especially in ANVL Workflows and the Mobile App.
🛠️Steps: Force Logout a Single User
Open the ANVL Admin Portal
Navigate to User Management (Admin Portal landing page)
Search for and select the user
Hover over the user row until the right-facing arrow appears
Select the right-facing arrow to Force Logout
User Management view in the ANVL Admin Portal showing the Force Logout action for a single user.
🛠️Steps: Force Logout Multiple Users (Bulk)
Open the ANVL Admin Portal (Admin Portal landing page)
Navigate to User Management
Use search or filters to locate users
Select multiple users
Choose Bulk User Logout
Bulk User Logout option selected for multiple users in the ANVL Admin Portal.
✅What You Should See
Confirmation that the logout action completed successfully
Users prompted to log back in on next access
Error conditions resolved after re-login in most cases
⚠️Watch Out For…
Force logout does not delete users or remove access
Users may need to fully close and reopen the Mobile App
Group and permission changes take effect only after the user logs back in
If issues persist after logout, verify:
Group membership
Role and Special Rights assignment
Workflow publication status
🔗Related Articles
Job Role: Business Administrator | Permission Level: Admin / ANVL Web | Special Rights: Admin Portal