Primary Role: Business Administrator (BA)
Learning Focus: Apply
Where: ANVL Admin Portal
What Defines Supervisor Status in ANVL
A user is classified as a Supervisor in ANVL when both of the following are true:
The user has a phone number on their profile
The user has ANVL Manager (ADMIN) access
Supervisor status is a system classification, not a job title.
Where Supervisors Appear
Users with Supervisor status appear in several places across ANVL:
As selectable options when assigning a Supervisor to another user
In Supervisor selection lists
In Supervisor-related filters in Power BI reports
In oversight, alerting, and reporting workflows
Impact of Removing Supervisor Status
When Supervisor status is removed from a user:
They can no longer be assigned as another user’s Supervisor
They no longer appear in Supervisor selection lists
They no longer appear in Supervisor-related filters in Power BI reports
What Happens When Inactivating or Updating a Supervisor
When attempting to move, update, or inactivate a user who is classified as a Supervisor, the ANVL Admin Portal may return the error:
one_or_more_users_are_supervisors
This indicates that Supervisor status must be removed before the action can proceed.
Bulk inactivation results showing one_or_more_users_are_supervisors in the errorType column.
⏱️When to Do This
A bulk inactivation fails
You see the error
one_or_more_users_are_supervisorsin Admin Portal resultsA user should no longer act as a Supervisor and should not appear in Supervisor-based reporting or selection lists
🛠️Option 1: Remove Supervisor Status in the Admin Portal (Recommended for bulk work)
Open the User Management tab in the ANVL Admin Portal
Filter or search to locate the user(s)
Remove either:
The phone number, or
ANVL Manager (ADMIN) access
Save the change
Refresh the web page
Confirm changes were successful
Re-run the bulk update or inactivation
📸 Admin Portal user record showing removal of Supervisor criteria.
🛠️Option 2: One-Off Fix via Users Tab (Recommended for individual users)
For single-user fixes, it may be faster to Use the Users tab in ANVL Manager. Follow the steps here: Remove Supervisor Status from a User (Site-Level Admin)
⚠️Watch Out For…
Removing Supervisor status may affect alerts, oversight, or reporting
Supervisor re-assignment requires Group alignment
Bulk updates will continue to fail until Supervisor status is resolved
🔗Related Articles
Job Role: Business Administrator | Permission Level: Admin / ANVL Web | Special Rights: Admin Portal