What This Report Is Used For
Use the Open Text Analysis report to:
Review all open-text responses across workflows
Search for specific words or phrases
Identify recurring themes or concerns
Drill into the exact workflows where issues were mentioned
This report is especially useful for data mining and early risk detection.
Filtering the Data
You can filter open-text data by:
Site or group
Workflow
Supervisor
Employee
Job title
Specific questions or answers
All visuals and tables update automatically as filters change.
Searching Open Text Responses
One of the most powerful features is text search.
You can:
Enter a keyword (e.g., fire, traffic)
Instantly see every time that word appears
Click directly into the source workflow for more context
Tip:
Searching punctuation (like !) can help surface urgency or frustration.
Word Cloud Analysis
The word cloud highlights:
Frequently mentioned words or phrases
Topics that appear most often in open responses
You can click any word in the cloud to:
Filter results to that topic
See which sites, roles, or supervisors mention it most
Review individual examples over time
Drilling Down & Exporting
From this report, you can:
Drill down into individual responses
View trends over time
Export the full dataset as an Excel or CSV file
Perform additional analysis outside Power BI if needed
Best Practices
Use Open Text Analysis alongside Escalations & Actions
Look for patterns across sites or roles
Combine keyword searches with filters
Review context before taking action
In Summary
The Open Text Analysis report allows you to:
Hear the “voice of the frontline”
Identify emerging issues early
Back anecdotal concerns with evidence
Turn comments into actionable insight