Answer
Update your Android device, restart it, and reset the camera app by force stopping or disabling and re-enabling it.
Steps
Step 1: Check for Android System Updates
Open Settings.
Tap Software update.
Tap Download and install.
Tap Download, then Install now (if available).
After the update completes, fully power down your device.
Turn the device back on.
Test the camera again in a new workflow.
Step 2: Force Stop the Camera App
Open Settings.
Tap Apps.
Tap All Apps (if applicable).
Select Camera.
Tap Force Stop.
Confirm by tapping OK.
Open ANVL and test photo capture in a new workflow.
Step 3: Disable and Re-enable the Camera App
Open Settings.
Tap Apps.
Tap All Apps.
Select Camera.
Tap Disable.
Confirm by tapping Disable App.
Wait a few seconds.
Tap Enable.
Open ANVL and test the camera again in a new workflow.
Additional Details
These steps apply to Android devices only.
Menu names may vary slightly depending on your device manufacturer and Android version.
Ensure your workflows are fully synced before troubleshooting to prevent data loss.
If the issue continues after these steps, contact ANVL Support and provide your device model and Android version.
Permissions Model
Users: ANVL Workflows User
Permission Level: N/A
Special Rights: N/A
Distribution Lists: N/A