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Why is my camera app crashing when I add photos to a workflow? (iPhone or iPad)

If your camera crashes while adding photos to a workflow, follow the troubleshooting steps below.

Written by Lauren Baird
Updated this week

Answer

If the camera crashes while you are adding photos to a workflow on an iPhone or iPad, make sure your device is up to date, restart the device, and confirm ANVL has permission to use the camera. If the issue continues, close and reopen the app and test photo capture again in a new workflow.

Steps

  1. Open Settings.

  2. Go to General > Software Update.

  3. Install any available iOS or iPadOS updates.

  4. Fully power down your device and turn it back on.

  5. Open Settings > Privacy & Security > Camera.

  6. Confirm camera access is enabled for ANVL.

  7. If needed, close the ANVL app completely and reopen it.

  8. Test photo capture again in a new workflow.

Additional Details

  • These steps apply to iPhone and iPad only.

  • Make sure your workflows are fully synced before troubleshooting to avoid data loss.

  • If the issue continues, contact ANVL Support and provide your device model and iOS/iPadOS version.

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