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Why have I received an amount that is lower than what I paid?

Robert Fischer avatar
Written by Robert Fischer
Updated over 6 months ago

If you have returned an item and received a partial refund, the refund will first be used to cover any outstanding installments. Any remaining amount will then be refunded to your payment card.

When you are waiting for a refund

  • The refund is processed by the store where you purchased the item.

  • Once the store has approved the return, the amount will be sent back to the payment card you used for the purchase.

  • It may take up to 1-3 business days for the money to appear in your account.

If you are unsure about the status of your refund, you can contact the store directly for more details.

Note: The refund will also appear in your Anyday account, so you can see when the amount has been processed.

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