Orders & Refunds
Status of your order, refund, cancel or shipping - You'll find it all here.
When will I receive my order?
I haven't received my order yet
I would like to cancel my order. What should I do?
My order status is "expired" or the reservation has disappeared – what does this mean?Do you see that your order status is expired, or that the money is back in your bank account even though you haven't cancelled the order? Don't panic.
I'm not getting a response from the store. What should I do?
Where can I view my orders and payments?
How do I know if my order has been processed?
I have not received my refund yet
How is a refund for an order handled?
I have received a refund. What happens to my payment plan?
I have received a refund, but why hasn't the money been transferred to my payment card yet?
Why have I received an amount that is lower than what I paid?
What should I do if the store is bankrupt and I’m waiting for a refund?
The webshop reduced the order amount – how is this handled?