This article is also available in your language:
🇫🇮 Tekniset ongelmat
🇸🇪 Tekniska problem
🇩🇪 Technische Probleme & Hilfe zur Selbsthilfe
Start here
Most issues are resolved by these steps:
Update the app to the latest version (App Store / Google Play).
Check your internet connection — try switching between Wi-Fi and mobile data.
Restart the app — close it fully and reopen.
Restart your phone.
Reinstall the app — uninstall and download again. Your account data is not deleted.
Common issues
🔐 Can't log in
Finland & Germany: check your spam folder and make sure you're using the exact email address registered with Anyfin. Request a new code — old ones expire. Also check that your email inbox isn't full.
Sweden: login uses BankID. If you can't get in, you may have previously deleted your account — contact customer service.
If you receive a code but it isn't accepted, your account may be deactivated. Contact us from your registered email address.
🏦 Bank connection not working
As an alternative, you can email us 3 months of bank statements (12 months for Germany) and we'll process them manually.
Germany only: some banks block third-party app access by default (PSD2). Contact your bank and ask them to enable third-party access. If your bank isn't in the list, or you're getting an error that a bank is already connected, contact customer service.
📧 Not receiving emails from Anyfin
Check your spam folder and confirm your email address is correctly registered in the app (Profile → Personal details). Contact support if the issue persists and we can resend your invoice.
💳 Can't find payment details in the app
Your account number and reference number are in the app under Make extra repayment or Pay now (Finland) or History (Sweden). These stay the same every month.
💸 Payment not showing up (Germany)
Payments take 1–3 business days to register — no consequences as long as you paid on time. Check that you used the correct IBAN and payment reference. If still not registered after 3 days, contact us with a payment confirmation (screenshot or PDF). If a direct debit wasn't collected, check your account balance and that your mandate is still active in the app, then transfer the amount manually using the IBAN and reference on your invoice.
📍 Can't update personal details in the app
Personal data changes are handled by customer service for security reasons.
App crashing or freezing
Update the app and your OS (iOS / Android).
Reinstall the app.
If it keeps happening, contact us with: your phone model and OS version (e.g. iPhone 14 / iOS 17), what you were trying to do, and a screenshot of any error message.
Need help? Contact Anyfin support via the link for your country above.