Is the product portable?
Hydropixel: Equipped with wheels, making it relatively easy to move.
Hydropack units: Significantly heavier and typically installed on a concrete pad. They are generally considered permanent installations.
Where are the machines manufactured?
Shenzhen, China
Are filters included with the initial purchase?
Filters are included with the base purchase of the machine. You will need to replace filters every 4–6 months for a Hydropixel or every 6–9 months for a Hydropack, depending on environmental conditions (e.g., dust or sand in the air).
Does the compressor consume the same amount of energy regardless of humidity levels?
Yes, the compressor is either on or off; it does not run at different speeds.
Can the unit turn on and off automatically or remotely?
At present, will turn off water production when the internal tank becomes full. Remote control features is under development for the Hydropack series but will not be available for the Hydropixel.
What are the inrush current specifications?
Inrush current details are included in the technical documentation under Surge at Startup. The inrush for all units is under 5 seconds and will occur every time the power breaker is turned from off to on. The unit is not built to be frequently turned on and off and is recommended to keep the power breaker on at all times.
How much water can each unit produce, and how do I select the model I need?
Production capacity depends on ambient temperature and humidity. Many customers select a model based on their average daily water usage, which often correlates with household size. For specific recommendations, consult a recent water bill or use the general rule that the average individual in the U.S. consumes approximately 75 gallons of water per day.
What type of temperature and humidity sensor are used in these systems?
The sensors collect data at the unit’s point of contact, located near the air intake. This ensures consistent readings for the Hydropack, as it operates outdoors and reflects conditions within approximately a 10-foot radius. For the Hydropixel, however, readings may vary due to indoor microclimates and limited airflow. To improve temperature and humidity accuracy, position the unit’s vent to align with the broader airflow in the room rather than facing a wall which make restrict new airflow into the unit. A minimum clearance of 1 meter (3 feet) is recommended.