Overview
The add-ons module will display a product at the bottom of the cart that allows customers to add it to their order with an On/Off toggle.
This module includes two distinct modes: Shipping Protection and Product Add-on.
This document covers the unique features of Shipping Protection. For details on Product Add-on, see the next document.
🚧 Important to Know
UpCart itself does not offer Shipping Protection services, it only creates a digital product for you to use in the add-ons module.
If you plan to use the Shipping Protection mode, please make sure you're aware that you will be providing the service. If one of your customers gets a lost or damaged package, they'll need to contact you directly to process a claim.
General Settings
Shipping Protection is pre-selected when you first open the Add-ons module. To create and add it to your store, simply click the Add Shipping Protection button.
An expanded menu will appear, allowing you to customize the Shipping Protection product details before it's created and saved to your store.
Add-on title
This will determine the name of the product shown in your Add-ons
Description
The entered text will be displayed under the Add-on title
Shipping Protection Pricing Tiers
This section lets you set up tiered pricing for your Shipping Protection add-on.
Total cart value defines the cart value range for which a specific shipping protection price applies (the upper limit is inclusive).
Price of tier is the cost of shipping protection for that tier, shown in your store’s default currency.
You can create up to 13 pricing tiers for the Shipping Protection product.
Advanced Settings
You can customize how UpCart behaves when the Shipping Protection add-on is active in the cart.
Include add-on in cart item count
This setting determines whether the cart item counter found in the cart title will take the Shipping Protection add-on into consideration:
Auto-fulfill shipping protection
This setting works in pair with Shopify's default setting of automatically fulfilling order items found in your Shopify Admin > Settings > General > Order processing
With the above setting disabled, UpCart's Shipping Protection product will not fulfill automatically. Our setting is made to compliment your selected fulfillment settings.
Use pre-discounted cart total
You can enable this setting if you want to determine your Shipping Protection tiered pricing based on the total cart value before any discounts are applied.
Depreciated feature: Accept offer by default
As of February 17, 2025 this feature is no longer available since Shopify's App Requirements state apps can't automatically add paid items to a customer's cart or order, in order to provide more trustworthy buyer experiences.
To learn more, see Section 1.19 of Shopify's app requirements.
FAQ
How do I change the Shipping Protection image?
How do I change the Shipping Protection image?
You can change it like you would for any other product on your store. Simply find it in your Shopify Admin > Products and replace its image as usual. For more details, please refer to Shopify's Documentation on Adding Product Media.
Can I remove the grey background behind the image?
Can I remove the grey background behind the image?
Yes you can, with some custom code added here:
Cart Editor > Settings > CSS
Simply copy the code below into the CSS section:
.upcart-addons-image-wrapper {
background-color: transparent;
}How can I make tiered pricing market-specific?
How can I make tiered pricing market-specific?
The tier prices are represented in the Shipping Protection product's as variants. You can adjust the add-on variant pricing as per Shopify's documentation on settings fixed product prices per market
My Add-on does not show on live store
My Add-on does not show on live store
The most likely reason is that your product is set to Draft in its Shopify Product settings. For more info, please refer to our dedicated document for this issue.