Overview
The Shipping Protection add-on is a digital product that appears at the bottom of the cart, allowing customers to protect their order against loss, theft, or damage with a simple toggle.
⚠️ Important: Upcart does not provide shipping protection services.
You are responsible for fulfilling the protection if an issue arises. Customers must contact your support team to resolve claims.
📘 For Product Add-ons, see the Product Add-on guide.
General Settings
Shipping Protection is pre-selected when you open the Add-ons module.
Click Add Shipping Protection to generate and customize the protection product for your store.
Once added, you'll be able to configure the following fields:
Add-on Title
This is the name displayed on the add-on in the cart drawer (e.g., “Shipping Protection”).
Description
Displayed below the title, this should explain what the add-on offers (e.g., “Protect your order from damage, loss, or theft during shipping”).
Shipping Protection Pricing Tiers
Set tiered pricing based on the cart’s total value.
Each row defines:
Total cart value range (the upper bound is inclusive)
Protection price for that range, in your store’s currency
You can create up to 13 tiers, allowing you to charge different protection fees depending on cart size.
Advanced Settings
These optional settings let you fine-tune how shipping protection behaves in the cart.
Include Add-on in Cart Item Count
When enabled, the shipping protection product will increase the cart’s item count.
Useful if your rewards or discounts are based on item count.
Auto-Fulfill Shipping Protection
When enabled, the shipping protection product will be automatically fulfilled when the rest of the order is marked as fulfilled.
🔧 This respects Shopify’s fulfillment settings under:
Shopify Admin → Settings → Checkout → Order Processing
Use Pre-Discounted Cart Total
Enable this setting if you want shipping protection tiers to be based on the cart subtotal before discounts are applied.
Depreciated feature: Accept offer by default
As of February 17, 2025, this feature has been removed to comply with Shopify’s App Requirements – Section 1.19.
Apps can no longer automatically add paid items to the cart.
Customers must now opt in manually by toggling the add-on.
FAQ
How do I change the Shipping Protection image?
How do I change the Shipping Protection image?
Edit the product in your Shopify Admin → Products and upload a new image just like any other product.
See: Shopify's Product Media Guide.
Can I remove the grey background behind the image?
Can I remove the grey background behind the image?
Yes. Add this custom CSS in Cart Editor → Settings → CSS:
.upcart-addons-image-wrapper {
background-color: transparent;
}How can I make tiered pricing market-specific?
How can I make tiered pricing market-specific?
Since tiered pricing is based on product variants, you can configure market-specific prices using Shopify’s Markets features.
My Add-on does not show on live store
My Add-on does not show on live store
The most common reason is that the Shipping Protection product is still in Draft status in Shopify.
Make sure it is active and available on your Online Store sales channel.
For help, see: Why Can’t I See My Add-On on the Storefront?