If Radar shows a blank screen, keeps loading or crashes, it's usually a loading or browser problem, not a problem with your data. Try these in order.
Try these first
Hard refresh. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac). If that doesn't work, close the tab and go to Analytics & Launch → your ad account → Radar.
Shorten the date range. This fixes most cases. 90 days across hundreds of ads can time out. Start with 30 days. Very large accounts can take up to 30 seconds to load.
Open a different tab in Radar. Winners and High iteration potential load fewer ads.
If that didn't work
Clear your browser cache. Clear cached images, files and cookies, then reload app.tryatria.com.
Try an incognito window. If Radar loads there, a browser extension, ad blocker, VPN or privacy tool is probably the cause. Turn extensions off and try again.
Free up memory. Close other tabs and heavy apps like Figma or Slack desktop.
Still not loading
Meta sometimes removes permissions without warning, which stops Radar reading your data. In Meta Business Manager, open Business Integrations, remove Atria, then reconnect from Settings & members → My connections. See How to connect your ad account.
Quick reference
What you see | Try first |
Blank or white screen | Clear cache and hard refresh |
Keeps loading | Shorten the date range and check your connection |
Crashes on one ad | Skip that ad |
Works in incognito only | Turn off browser extensions |
"Something went wrong" | Reauthorize your Meta connection |
Every tab crashes | Reauthorize your Meta connection |
See Required Meta app permissions missing for how to reauthorise.
FAQ
Does Radar crashing affect my campaigns?
No. Radar only reads your data and never changes your campaigns.
Will I lose data if I reauthorise?
No. Your grades and recommendations are restored once you reconnect.
Why does Radar work for one ad account but not another?
The second account probably has a connection or permissions problem, or too many creatives loading at once. Reauthorise that connection and try a shorter date range.
For help reading your grades, see What is Radar?