Radar throwing a blank screen, spinning forever, or falling over? Nearly always it's a loading or browser issue rather than anything wrong with your data. Work down this list in order.
Start here
Hard refresh the page — press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac). If that doesn't do it, close the tab and come back manually: Analytics & Launch → your ad account → Radar.
Reduce your date range — this is the most common fix by a mile. Ninety days across hundreds of ads can simply time out. Start with the last 30 days and widen once it loads. Very high-volume accounts can take up to 30 seconds — wait before you refresh again.
Switch tabs inside Radar — if the main view falls over, open the Winners or High iteration potential tab first. They load fewer ads and are less likely to time out.
If that didn't fix it
Clear your browser cache — in your browser settings, clear cached images, files and cookies, then reload app.tryatria.com.
Test in incognito — open an incognito window and log into Atria. If Radar loads there but not normally, a browser extension, ad blocker, VPN or privacy tool is probably interfering. Disable extensions and try again.
Check your device — Radar renders a lot of visual data. If your device is low on memory it can freeze. Close unused tabs and heavy apps like Figma or Slack desktop, then try again.
Still not loading? Try these
Remove and re-add Atria in Meta — sometimes Meta quietly revokes permissions, which breaks Radar's ability to read your data. In your Meta Business Manager settings, open Business Integrations, find Atria and remove it, then reconnect from Settings & members → My connections.
Quick reference
What you're seeing | Try this first |
Blank or white screen | Clear cache and hard refresh |
Endless loading spinner | Reduce date range and check your connection |
Crashes on a specific ad | Skip that ad and try others |
Works in incognito but not normally | Disable browser extensions |
"Something went wrong" error | **Reauthorize** your Meta connection |
All tabs crash immediately | **Reauthorize** your Meta connection |
FAQ
Does Radar crashing affect my live campaigns? No. Radar is read-only — it never touches, pauses or modifies your campaigns. A crash is only on the display side.
Will I lose my data if I reauthorise? No. Your historical grades and recommendations are regenerated automatically once the connection is restored.
Why does Radar work for one ad account but not another? The second account likely has a connection issue, missing permissions, or too many creatives loading at once. Reauthorize that connection specifically and try a shorter date range.
Looking for help with Radar grades? See:
Radar article