What this usually looks like
The loading indicator keeps spinning but nothing comes back
Raya's response cuts off mid-sentence
You sent a message and got no reply at all
A task started — a data pull or a longer analysis — but the result never showed up
A generic "Something went wrong" or "Please try again" appeared
Start here
Refresh and retry your message — reload the page and resend what you typed. Most timeouts are temporary, and a simple retry is all it takes.
Open a new chat thread — if Raya seems stuck in a loop, don't keep pushing in the same conversation. Start a fresh one. Long threads slow things down, and a clean context usually gets her back on track.
Break your request into smaller pieces — if you asked her to do several things at once, try splitting them into separate messages.
The more focused the ask, the less likely it is to time out.
Specific situations
Timed out while pulling ad account data. Accounts with a lot of campaigns take longer to process. Wait about 30–60 seconds and try again. If it keeps happening, open Analytics & Launch and check your Meta account is still connected.It's also worth a glance at metastatus.com — if Meta's API is having issues, Raya can't pull your data whatever we do on our side.
Response cuts off mid-sentence. This usually happens when her output is very long — a detailed report, or a full ad script. Type "Continue" or "Finish the analysis" in the same thread and she'll pick up where she left off. If that doesn't work, ask for a shorter version: "Can you summarise that instead of the full breakdown?"
Not responding on Slack. First, test Raya directly in the Atria web app. If she works there, the issue is specific to the Slack connection. Slack is a Raya connector — go to Raya → Connectors, check Slack is still active, and reconnect it if needed.
If it's image generation that's failing
If your trouble is specifically with generating image ads — a generation that fails, stalls, or comes back empty — that's a different surface (AI Gen) with its own fixes, and this article won't be the one that helps. See the dedicated image-generation troubleshooting article instead.
Advanced steps if nothing above worked
Clear your browser cache and cookies, then reload app.tryatria.com
Switch to Google Chrome — it gives the best experience with Atria
Disable browser extensions like ad blockers or VPNs, or test in an incognito window
Check your internet connection — Raya uses a real-time streaming connection, so an unstable network can cause consistent timeouts
Still not working? Reach out
Message us through the support chat in the bottom-right of the app, and send:
What you asked Raya to do (paste your message if you can)
What happened — timeout, no response, cut-off, error message
When it happened, and whether it was in the web app or on Slack
A screenshot of the error or frozen state if you have one
We're always working on Raya's reliability, and reports like this genuinely help.