The Permissions button in Launch shows how many of the two permissions Atria needs to publish ads are in place. 1/2 means Atria is connected to Meta, but the person who connected it can't publish ads on that ad account yet. A Meta Business Manager admin can fix this in a couple of minutes.
What the counter checks
Status | What it means | What to do |
0/2 | Neither permission is in place | Reconnect Meta to Atria, then follow the steps below |
1/2 | Atria is connected to Meta, but publishing access on the ad account is missing | A Meta admin grants ad-account access (below) |
2/2 | Both are in place | You're ready to launch |
The first permission is the Meta app connection, which you grant when you first connect Meta to Atria. The second is permission to create and publish ads on the specific ad account. Meta checks this separately for each person and each ad account.
How to fix 1/2
This has to be done in Meta by someone with admin rights on your Meta Business Manager. If that isn't you, send these steps to whoever manages it.
Go to business.facebook.com and open Business Settings. Check you're in the right business account (top left).
Under Users, click People and select the person who connected the ad account to Atria.
Open the Ad Accounts section, find the ad account and click Edit access. If the person isn't on the account, click Assign or Add.
Turn on Manage ad accounts for full access, or at least Manage campaigns (ads) under Partial access. Atria needs the manage campaigns task to publish. Click Save.
Check it in Atria
Go to Analytics & Launch → Launch.
Click Permissions in the top right. Atria checks again.
Meta changes can take a minute or two to come through. If it still shows 1/2, wait a moment and click Permissions again.
Common situations
I'm the only person on the account but I don't have publishing access. If a client shared their ad account with your business, Meta often gives view-only access by default. Ask the account owner to turn on the manage campaigns task for you.
I'm the Business Manager admin. You can grant yourself access. Follow steps 2 to 4 and turn on Manage campaigns (ads) or Manage ad accounts for yourself.
It used to show 2/2. Something changed in Meta. An admin may have changed your access, the ad account may have moved to a different Business Manager, or Meta may have restricted it during a policy review. Check your access under Business Settings → Ad Accounts.
It's a personal ad account, not in a Business Manager. If you own the account you should already have full access. If it still shows 1/2, remove Atria under Facebook Settings → Business Integrations, then reconnect the ad account from Analytics & Launch and approve everything Meta asks for.
I granted access but it didn't update. Wait a couple of minutes and click Permissions again. If it's still stuck, log out of Atria and back in. If that doesn't work, disconnect and reconnect the ad account.
Still showing 1/2?
Email support@tryatria.com with your account email, ad account ID, a screenshot of the Permissions view, and whether you're the Business Manager admin.