If you open an ad in a report and see Grant Page Access to Preview where the creative should be, Atria needs access to the Facebook Page the ad runs from. Your data isn't affected. Spend, impressions, ROAS and other metrics are still accurate. Only the image or video is missing.
Why this happens
When you connect Meta, Atria gets access to your ad account, which is where your performance data comes from. Meta treats the Facebook Page an ad runs from as separate, with its own permissions. Atria needs access to the Page to show the creative.
Fix it
Open the ad that won't preview and click Edit Settings in the Grant Page Access to Preview panel. If you skip this step, access isn't granted.
On Meta's Choose the Pages you want Atria to access screen, select all Pages.
Select all businesses on the next screen, review, and save.
Go back to Atria and refresh the report.
The panel only appears inside an ad's preview. There's no button for it on report cards, so open an affected ad to find it.
We recommend selecting every Page. If you only select some, other ads may stop previewing later. You can remove access afterwards if you need to.
For screenshots of each Meta screen, see Required Meta app permissions missing.
When granting access won't fix it
The same panel appears for a few other reasons. If you've granted access twice and nothing has changed, it's probably one of these:
The ad runs from a Page you don't manage. This is common with partnership, whitelisted and creator ads. Meta won't let you grant access to a Page you don't have a role on. Ask the creator or partner brand to give your business a role on the Page in their Business Settings, then grant access.
It's Instagram-only media. Granting access to a Facebook Page doesn't cover creative that only exists on Instagram.
The ad was deleted or archived in Meta. Meta removes the creative, so it can't be shown. Your performance data stays in Atria.
The panel doesn't yet tell you which of these applies. We're working on that.
Other reasons previews fail
An ad blocker, a VPN or a very long date range can also stop previews loading. If every preview is blank, see Ad preview not loading in reports.
An ad account isn't showing in Atria
That's a different problem. See How to connect your ad account.
Still stuck?
Send us the report link, ad name, ad account ID, and whether you manage the Page in Meta.