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Introducing the New Audience Manager

Written by Support Team

We’ve made it easier to build, reuse, and manage audiences at scale. With a completely refreshed UI we are excited for you to jump in and start managing your database more efficiently.
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Saved Filters


You will notice that we have renamed Segments to Saved Filters, giving a clearer reflection of how they work

  • You can see all your tags and saved filters listed inside the Filters menu for quicker access

  • Search and apply filters directly when building audiences and save multiple filters together to create a Saved Filter

No change to how your existing segments work — just a more intuitive experience.
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Secondary Navigation Panel

A new directory view makes it easy to edit, rename, delete, or favourite filters and tags

  • Group related tags to filter across multiple tags at once

  • Merge duplicate or similar tags (e.g. “EDM” and “Electronic Dance Music”)

  • Favourite frequently used tags and saved filters so they’re always easy to find


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Bulk Actions with the New Floating Action Panel

Manage multiple contacts at once using a floating action panel:

  • Add or remove tags in bulk

  • Add contacts to lists

  • Delete multiple contacts at the same time

Improved imports

  • Name your CSV imports for better organisation and tracking

  • Manually override Email and SMS opt in status during import (when enabled)

  • Import a single contact into your database

Clearer subscription visibility

  • View a contact’s global opt in status at a channel level (Email and SMS)

  • Quickly understand who you can, and can’t, message, even outside specific lists


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