Introduction
Auto-Order (semi and full automation) is an order automation method that uses your own buyer accounts from Amazon or AliExpress to process orders in AutoDS. The two available modes differ in whether the system places orders automatically or you maintain manual control over purchases.
Auto-Order with Full Automation via buyer account: Hands-free order processing. The AutoDS system handles everything from order placement to tracking updates using your connected buyer accounts.
Once orders arrive, the system takes over completely. It places orders through your connected buyer account, processes payments (with one exception noted below), and manages all tracking updates automatically.
Auto-Order with Semi-Automation (Tracking Only) via buyer account: You maintain control over purchases by placing orders manually, while AutoDS automates shipment detection and tracking management.
You place orders directly on the supplier's website using your own account or manually change the order status in AutoDS to "Send to Auto-Order". The system then detects shipments and handles tracking updates automatically.
Detailed Comparison
The table below shows the specific differences in order placement, payment processing, status updates, and tracking management between Auto-Order via your own buyer account semi or full automation modes in AutoDS.
Action | Semi-Automation (Tracking Only) via buyer account | Full Automation via buyer account |
Order placement |
| AutoDS places orders automatically using your connected buyer account. |
Payment | You pay directly through your account on the supplier’s website. | Amazon: AutoDS pays automatically using the payment method and currency in your connected buyer account.
AliExpress: AutoDS places the order, but you must log in and complete payment manually. The order status shows as "Payment Revision" until payment is confirmed. |
Status updates in AutoDS | Only tracking-related statuses update automatically on AutoDS (Ordered, Shipped, Delivered). | All order statuses update automatically on AutoDS (Pending, In Order Progress, Ordered, Shipped, Delivered). |
Status updates on the selling channel | Shipped status reflects automatically on your store, except for eBay non-API connections (MIP). The delivered status is automatically reflected on your selling channel. Each selling platform has its own delivery confirmation rules. | All statuses except Delivered reflect automatically. Each selling platform has its own delivery confirmation rules. |
Tracking updates | Updates will only be made after you link the order to your buyer account and the supplier's order ID. | Updates automatically based on your tracking conversion settings. |
Requirements for using Auto-Order via your own buyer account
Before setting up the Auto-Order via your own buyer account (semi and full automation) method in AutoDS, ensure these requirements are met:
Use supported suppliers: Auto-Order via your own buyer account only works with specific suppliers. If your supplier isn't supported, you won't be able to add the buyer account or enable order automation features.
Enable the Orders Processor add-on: This add-on allows AutoDS to process and track your orders automatically, whether you use Auto-Order via your own buyer account or the Fulfilled by AutoDS (FBA) automation.
Purchase Auto-Order Credits for our system to place an order automatically using your connected buy account or for tracking conversions.
Connect your buyer account: Add your Amazon or AliExpress account to AutoDS with correct login credentials and payment information.
Configure supplier settings: Set your order automation preferences within the Orders tab in the Supplier Settings.
Supported suppliers for Auto-Order via your own buyer account
The Auto-Order via your own buyer account (semi and full automation) method is available only for Amazon and AliExpress across specific regions:
AliExpress (AU, BE, BR, CN, DE, ES, FR, IT, PL, RU, UK, US).
Amazon (AU, DE, FR, UK, US).
If the supplier is not supported, you won't be able to add the buyer account to the platform.
Important: Check which order automation method supports your suppliers.
Most recommended order automation: Fulfilled by AutoDS (FBA) is the recommended method because it's completely hands-free, includes built-in return handling, and provides access to exclusive features.
If you use Amazon UK, DE, FR, or AU as your suppliers, Auto-Order via your own buyer account is your only order automation option, as FBA currently only supports Amazon US.
Set up Auto-Order via your own buyer account automation
To enable the Auto-Order via your own buyer account (semi and full automation) method in AutoDS, you must configure your supplier settings correctly. These settings determine whether orders are processed automatically or remain pending until you manually send them to order automation.
To apply the correct settings for Auto-Order via your own buyer account automation:
Open the AutoDS Platform.
Go to Settings → Supplier Settings.
Select the Store (if applicable).
Select Supplier → Orders tab → Orders Settings.
Mark the correct checkbox for the Auto-Order via your own buyer account method.
To use the Auto-Order via your own buyer account with full automation:
Mark only the "Automatic orders (Requires a buy account or 'Fulfilled by AutoDS' orders management)" checkbox.
With these settings, AutoDS automatically purchases and processes all new orders using the connected buyer account.
To use the Auto-Order with Semi-Automation (Tracking Only) via buyer account:
Keep "Process orders using the 'Fulfilled by AutoDS' service" and "Automatic orders (Requires a buy account or 'Fulfilled by AutoDS' orders management)" checkboxes unmarked.
Orders from Auto-Order via your own buyer account with semi-automation will remain in a Pending status.
If you want the system to process them, you can send them to order automation by clicking on the three dots menu beside your order and selecting 'Send to Auto-Order'. The AutoDS system will then process it through your buyer account and charge one auto-order credit per order.
Alternatively, you can proceed with fulfilling it manually directly on your buyer account, and AutoDS will update only the tracking information.
Important: Review the order automation settings for each supplier in every store where you want to apply the Auto-Order via your own buyer account method (full or semi-automation). Keep in mind that settings may vary depending on the supplier and chosen order automation method.
Add and configure your buyer account
Before using the Auto-Order via your own buyer account (semi and full automation) method, you must connect your buyer account to AutoDS and configure it properly. This allows the system to sync necessary information based on your chosen mode (full or semi-automation) and preferences.
To connect your buyer account to AutoDS:
Open the AutoDS Platform.
Go to Settings → Buyer Accounts.
Click + Add Account.
Select Supplier and Region.
Add Account Details:
For AliExpress: Click "Connect with AliExpress" → log in with your credentials.
For Amazon: Enter email, password, billing name, zip code, and phone number manually.
Select Payment Method:
Credit Card: Click +Add Card and enter card details (You can add multiple cards and set one as Primary). Please make sure the primary card in AutoDS matches the default card in your buyer account to avoid payment errors.
Gift Card: AutoDS displays the Gift Card option by default.
For Amazon: The system automatically uses the available balance in your buyer account.
For AliExpress: It doesn't actually use a gift card as payment, since payments must be completed directly by you on AliExpress.
Set Buyer Account Settings:
Max Pending Orders: Limit the maximum orders in the Ordered status before AutoDS stops placing new ones.
Daily Orders Price Limit: Set a maximum daily spend (e.g., $100). Orders will resume the next day.
Order Scan (Amazon Only): Enable to help detect duplicate orders, as it alerts you if orders exist on your Amazon buyer account but not in AutoDS.
Auto Order checkbox: Mark this checkbox if you want to use full automation via your own buyer account. If you prefer semi-automation (Tracking Only) via buyer account, keep this checkbox disabled.
Auto Tracking Numbers checkbox: Mark this checkbox for both Auto-Order via your own buyer account (semi and full automation) to ensure that tracking numbers are automatically updated to AutoDS.
Click Add to finish the setup. Your buyer account will appear under Buyer Accounts in Settings, where you can view, edit, or filter accounts.
Important:
For full automation, inside your Buyer Account Settings, you must mark both the Auto Order and Auto Tracking Numbers checkboxes.
For Auto-Order with Semi-Automation (Tracking Only) via buyer account, inside your Buyer Account Settings, you must mark only the Auto Tracking Numbers checkbox.
AliExpress buyer account setup
Setting up an AliExpress buyer account in AutoDS requires a simplified connection process through direct login credentials.
To add an AliExpress buyer account:
Go to Settings → Buyer Accounts → + Add Account.
Under Supplier, select AliExpress.
Click Connect with AliExpress.
Log in with your AliExpress credentials.
You'll be redirected back to AutoDS, where the new buyer account will appear under Buyer Accounts. Your email won't be displayed; it will appear in the format
[username@aliexpress.com].Configure buyer account settings.
Click Save.
AliExpress payment method and payment revision
AutoDS shows "Gift Card" by default for AliExpress buyer accounts, but the actual payment method is the one already set up in your AliExpress account. When orders are placed through Full Automation, they require manual confirmation of payment.
Important: AutoDS does not support Cashback as a payment method for Aliexpress orders.
In addition to the regular order statuses explained here, AliExpress as a supplier has a unique order status in AutoDS: Payment Revision.
When an order is sent to order automation, AutoDS places the order on your AliExpress account with the buyer's details, but it is not paid automatically.
At this stage, the order status in AutoDS changes to Payment Revision. You must log in to your AliExpress account and complete the payment manually. Once payment is confirmed, the order will automatically update to the Ordered status in AutoDS.
Tip: To quickly locate Aliexpress orders that are waiting for payment in AutoDS, go to your Orders page → Filter → Status → Ordered → Payment Revision.
Amazon buyer account setup
Setting up an Amazon buyer account in AutoDS requires manual entry of account details and configuring Two-Factor Authentication (OTP) for secure access.
To add an Amazon buyer account in AutoDS:
Go to Settings → Buyer Accounts → + Add Account.
Select Amazon and region (US, UK, DE, FR, AU).
Enter login details and billing information:
Email.
Password.
Billing full name.
Zip code.
Billing phone number.
Configure OTP (Two-Factor Authentication): detailed in the next section.
Add payment method (Credit Card or Gift Card). Ensure the primary card in AutoDS matches the default in Amazon.
Configure buyer account settings.
Click Add.
Configure OTP (Two-Factor Authentication) for Amazon
Configuring OTP (Two-Factor Authentication) is essential when connecting an Amazon buyer account to AutoDS. It enables AutoDS to securely log in and complete automated purchases without manual verification interruptions.
Important: AutoDS only supports the Authenticator App method for OTP (Two-Step Verification). SMS/phone verification is not supported.
To set up OTP for your Amazon buyer account:
Open the AutoDS Platform.
Go to Settings → Buyer Accounts.
If the Amazon account is linked, click the ✎ Edit icon.
Log in to your Amazon account (in a separate browser tab).
Go to Your Account and open the Login & Security section.
Next to Two-Step Verification, click Edit or Turn On.
Disable SMS/phone verification if active.
Choose the Authenticator App.
Click Can't scan the barcode? and copy the code shown under the QR code.
Return to AutoDS.
Paste the code into the Verification Code field.
Click Next to save.
Click the Refresh icon in the OTP column → copy the newly generated OTP code.
Go back to Amazon
Paste the OTP code in the required field.
Click Verify and Continue.
Follow the final steps until Amazon confirms that the setup is complete.
Important: OTP (Two-Step Verification) is only required for Amazon buyer accounts. AliExpress does not require OTP setup.
Set up email forwarding
Setting up email forwarding is essential for the Auto-Order via your own buyer account (semi and full automation) method, as it enables AutoDS to automatically receive supplier tracking emails and update orders without manual intervention.
To learn how to set up email forwarding for automatic tracking updates, click here to access the complete guide.
Buyer account statuses
After completing the setup of your buyer account in AutoDS, you can verify the status of your account on the platform. The status indicates whether the account is working correctly or if there are connection issues that need attention.
Status types:
Active: The account is connected and configured for Auto-Order via your own buyer account (full automation) . AutoDS can place orders, process payments (except for AliExpress), and automatically update tracking.
Tracking updates only: The account is connected and configured for the Auto-Order via your own buyer account semi-automation method. AutoDS can only detect shipments and update tracking information. You'll need to place orders manually.
On Hold: AutoDS faces an issue with the buyer account connection. The system cannot access the account to place orders or retrieve tracking information. This status requires immediate attention to fix the problem.
To check a buyer account status on AutoDS:
Open your Buyer Accounts tab inside Settings.
Scroll to the right until you see the Status column.
Check the status:
If Active: The account is connected for full order automation via your own buyer account.
If Tracking updates only: The buyer account is connected only for updating tracking.
If the status is On Hold:
Hover the mouse over the ⏸ Pause symbol.
Read the message to find out why the system could not use the account.
Common reasons include incorrect login details, email forwarding not set up, Two-Factor Authentication not configured, or account restrictions from the supplier.
Brand-new buyer accounts
If you want to enable the Auto-Order via your own buyer account full automation method, please keep in mind that it will not work for brand-new buyer accounts that have never placed an order before.
The system requires your buyer account to have at least one to two completed orders to place orders automatically. This requirement exists because suppliers often flag brand-new accounts that immediately start placing automated orders, which can trigger security measures or account restrictions.
If the account is brand-new, the system will be able to access it, but any orders will fail automatically. To resolve this issue, manually place 1–2 orders through your buyer account on the supplier's website before enabling the Auto-Order via your own buyer account full automation method in AutoDS.
Tip: After creating a new buyer account, place a few test orders manually to establish the account's history before connecting it to AutoDS for order automation.
How to apply bulk changes to your Buyer Accounts
When you need to update settings for multiple buyer accounts simultaneously, AutoDS provides a bulk edit feature that saves time and ensures consistency across your accounts.
To apply bulk changes to your buyer accounts:
Go to your Settings and open the Buyer Accounts tab.
Use the checkboxes to select the accounts you want to update, or click Select All.
Click the Pencil ✎ (Edit) icon to open the bulk editor.
Edit the settings you want to change (detailed in the table below).
Click Update to apply your changes to all selected accounts.
The table below shows which settings you can modify in bulk and what each one controls:
Field | Description |
Max pending orders | Set the maximum number of orders that can stay in Pending status (placed but not yet marked as Shipped in AutoDS). |
Daily orders price limit | Define a daily spending limit for your gift card balance on your Amazon or AliExpress buyer account. |
Auto order | When enabled, AutoDS will automatically place the order for you as soon as it appears in the Orders page. |
Auto tracking numbers | Enable or disable automatic tracking updates. |
Order scan | When enabled, AutoDS will scan the order to detect if it was placed manually outside the platform and sync its status. |
Validate Prime | (For Amazon buyer accounts only) Restricts orders to Amazon Prime products only, ensuring faster shipping and better reliability if your account is eligible for Prime on Amazon Seller Central. |
Important: Double-check that the correct Buyer Accounts were selected before applying any changes inside AutoDS. There's no "undo" option, but you can repeat the process to update or overwrite the settings again.
Orders processing with Auto-Order via your own buyer account (semi and full automation)
Understanding how AutoDS processes your orders helps you manage your dropshipping business more efficiently and anticipate each step of the fulfillment process.
The order processing flow for the Auto-Order via your own buyer account (semi and full automation) method works differently depending on whether you use Full or Semi-Automation:
Auto-Order via your own buyer account full automation processing flow
When using the Auto-Order via your own buyer account full automation method, the process follows these steps:
A customer places an order in your store.
AutoDS receives the order with your buyer's details (name, address, etc.).
The system verifies that you have enough Auto-Order Credits to process the order.
AutoDS logs into your connected buyer account and places the order with the supplier.
For Amazon: Payment is processed automatically using your configured payment method.
For AliExpress: The order status updates to Payment Revision. You must log in to your AliExpress account and complete the payment manually. Once payment is confirmed, the order automatically updates to the Ordered status in AutoDS.
The supplier ships the product directly to your customer.
AutoDS receives the tracking number after the supplier ships it.
The system automatically uploads the tracking number to your selling channel and provides updates as the supplier updates them.
When the supplier marks the order as Delivered, AutoDS updates your Orders Page. You can manually update your selling channel after confirming delivery.
Refer to the flowchart below for a simplified visual overview of how the Auto-Order via your own buyer account full automation ordering process works:
Auto-Order with Semi-Automation (Tracking Only) via buyer account processing flow
When using the Auto-Order with Semi-Automation (Tracking Only) via buyer account, you maintain control over order placement:
A customer places an order in your store.
AutoDS receives the order and marks it as Pending.
You manually place the order on the supplier's website using your buyer account.
You complete the payment directly on the supplier's website.
You update the order in AutoDS by linking it to your buyer account and adding the supplier's order ID.
The supplier ships the product directly to your customer.
AutoDS scans for tracking updates every 6–12 hours.
Once detected, the system automatically uploads the tracking number to your selling channel.
Tracking updates continue automatically as the supplier updates them.
When the supplier marks the order as Delivered, AutoDS updates your Orders Page.
Refer to the flowchart below for a simplified visual overview of how the Auto-Order with Semi-Automation (Tracking Only) via buyer account ordering process works:
Auto-Order with Semi-Automation (Tracking Only) via buyer account: How tracking updates work
In the Auto-Order with Semi-Automation (Tracking Only) via buyer account method, after setting up and manually purchasing the product, you must update order details in AutoDS by linking the order to the buyer account used to place it and the order's ID number from the supplier's site.
This connection allows the system to detect the order and automatically sync or convert the tracking information, if you're using one of our tracking conversion methods. Skipping these steps prevents the system from updating or converting tracking details.
To link your order and ensure tracking, sync, and updates in the Auto-Order with Semi-Automation (Tracking Only) via buyer account, you must:
Open your Orders Page.
Ensure that there are enough Auto-Order Credits.
Select the order → Update order status to ‘Pending’.
Click edit order → Open Order tab.
Edit Purchase Info:
Buyer Account field: Select the buyer account used to purchase.
Buy Order ID field: Paste the Order ID number from the supplier.
Click Save.
Update order status to Ordered.
After completing these steps, the AutoDS system will automatically locate within your connected buyer account and update the tracking number for this order. Additionally, if you have a tracking conversion method enabled for this supplier, the system will also be able to convert the tracking number accordingly.
Note: The system checks each order at 6–12 hour intervals, so tracking updates may take some time to appear.
Important: Tracking conversion will only occur if you have an active tracking conversion method compatible with this supplier enabled in your account. If no tracking conversion method is enabled, the original tracking number from the supplier will be used.
Click here to learn more about how tracking updates and conversions work in the Auto-Order with Semi-Automation (Tracking Only) via buyer account method.
Returns and refunds
For both Auto-Order via your own buyer account (semi and full automation), you are responsible for managing returns and refunds directly with the supplier. This is because all orders are placed and paid using your own buyer accounts, not through AutoDS-managed accounts.
The Fulfilled by AutoDS (FBA) service is the only order automation option that covers the return and refund process as part of its scope. Click here to read more about it.
AliExpress returns
Returns and refunds for AliExpress orders in AutoDS are handled directly via AliExpress by opening a dispute. Approval is not guaranteed, and outcomes depend on the reason for return, quality of evidence (photos, videos, screenshots), and the seller's decision in the dispute process.
To improve your chances of a successful return:
Provide a clear explanation of the issue.
Upload high-quality evidence showing the problem.
Respond promptly to AliExpress or seller requests for additional information.
Amazon returns
You can process return requests using your Amazon buyer account.
Important: Options may vary depending on the item you're returning. This guide shows a reference flow using a buyer account. Refunds are issued as an Amazon gift card to your buyer account, which you can use for future orders. To process the return, always use your account to return the item as a gift.
To process a return using your Amazon buyer account:
Go to Amazon Returns – Gift.
Insert your Buy Order ID (with dashes) and click Search.
Select the specific item you want to return.
Choose the reason for return from the dropdown menu.
Indicate the current state of the package (options vary by item).
Choose the return option and generate a shipping label to provide to your buyer.
If you choose Pickup as a return option, please update the address at the top of the page to your buyer's address so the courier can collect the item correctly. For other options, no address change is required.
Switch from Fulfilled by AutoDS (FBA) to Auto-Order
If you're transitioning from the Fulfilled by AutoDS (FBA) service to Auto-Order using your buyer account connected to AutoDS, make sure to configure your Orders settings correctly to ensure the order automation method works properly.
Once these steps are completed, you can switch orders depending on their current status:
If no orders are in Pending or In Order Progress
If no orders are in Pending or In Order Progress
If no orders are in Pending or In Order Progress, this means that all orders have already been fulfilled with the Fulfilled by AutoDS (FBA) service, that you have no orders at all, or that you changed your order details after it was already placed.
In this case, ensure that the "Process orders using the 'Fulfilled by AutoDS' service" checkbox is disabled in your settings. Future orders will automatically use Auto-Order automation with your buyer account connected to AutoDS.
Pending status
Pending status
Orders show as Pending if they were manually changed to that status or if order automation was disabled.
To switch a Pending order to Auto-Order:
Disable the "Process orders using the 'Fulfilled by AutoDS' service" checkbox in your settings.
On the Orders Page, locate the order in Pending.
From the status dropdown, select Send to Auto-Order status.
In Order Progress (Yellow or white background)
In Order Progress (Yellow or white background)
When orders show 'In Order Progress' status with a yellow or white background, it means processing with FBA has already begun. The order has been transmitted to the supplier and is being processed in their system. In this case, the cancellation option is not available, and, in this situation, you must wait until the order either completes or fails.
If it fails:
On the Orders Page, locate the failed order and update its status to Pending.
Disable the "Process orders using the 'Fulfilled by AutoDS' service" checkbox in your settings.
From the status dropdown, select Send to Auto-Order status.
If it completes and the status changes to Ordered, the order processed with FBA cannot be canceled or switched.
Ordered
Ordered
Once marked as Ordered, orders processed with FBA cannot be canceled or switched. You can only ensure that future orders are routed via your buyer account by disabling the "Process orders using the 'Fulfilled by AutoDS' service" checkbox in your settings. After this, all future orders will automatically use Auto-Order automation with your buyer account connected to AutoDS.
Orders with failed statuses
Orders with failed statuses
If an order failed to be processed through the FBA service, and you wish to switch to Auto-Order automation with your buyer account connected to AutoDS:
On the Orders Page, locate the failed order and update its status to Pending.
Disable the "Process orders using the 'Fulfilled by AutoDS' service" checkbox in your settings.
From the status dropdown, select Send to Auto-Order status.
Return Completed
Return Completed
If the order was returned and refunded via the Fulfilled by AutoDS (FBA) service, you cannot switch the original order to Auto-Order automation with your buyer account connected to AutoDS. If the buyer still wants the product:
Disable the "Process orders using the 'Fulfilled by AutoDS' service" checkbox in your settings.
Create a new order in your selling channel or create a sample order within AutoDS.
Learn more about all order statuses in AutoDS here.
Important: If the order was refunded or returned before you change from the Fulfilled by AutoDS (FBA) to the Auto-Order (semi and full automation) method, confirm the process was completed before resending the order to automation. Editing an active FBA order (Buy Order ID, Buyer Account) may also remove eligibility for refunds.
Tip: You can also cancel, move to Pending, or send orders to Auto-Order in bulk when you are doing the process to change from the Fulfilled by AutoDS (FBA) to the Auto-Order (semi and full automation) method.
Troubleshooting and possible solutions
The Auto-Order (semi and full automation) method helps streamline your order fulfillment process in AutoDS. Still, some orders may occasionally encounter errors related to account issues, credit availability, product inventory, supplier limitations, or external restrictions.
How to identify Auto-Order failures:
Go to your Orders page.
Look for the red exclamation mark ❗ next to the failed order.
Hover your mouse over the icon to see the full error message tooltip.
The table below provides solutions to the most common Auto-Order error messages.
Tip: Use CTRL+F on Windows or Command+F on Mac to search for your specific error message and jump directly to the solution.
Issue | Workaround |
Your buy account has been locked. The auto-ordering system cannot log in to place the order. | What it means: AutoDS cannot log in because your buyer account is locked or suspended. Amazon may limit access to buyer accounts for reasons such as unusual activity or policy violations. AutoDS is not responsible for suspending or restricting your Amazon account.
How to fix it:
|
All buy accounts are disabled for auto-ordering; check your settings and reorder. | What it means: No active buyer account is available for order automation due to configuration errors or limits you have set in Buyer Accounts.
How to fix it:
Go to your Settings, open the Buyer Accounts tab, and make sure:
The buyer account should show as Active so the system can use it for order automation. |
The system could not log in to your account since the password is incorrect. Please update the correct password on the settings page. | What it means: The password saved for your buyer account is wrong.
How to fix it:
|
The system could not log in to your Amazon account as verification failed due to incorrect zip code info. | What it means: ZIP code verification failed during login. Amazon prevents the system from logging in by asking a security question regarding the billing account’s ZIP code.
How to fix it:
|
The system could not log in to your Amazon account since verification failed, as it was unable to get credit card details ending with [XXXX]. | What it means: AutoDS couldn’t verify your account using the specified credit card, specifically, the one ending in [XXXX].
How to fix it:
|
Your Amazon account does not have a Prime membership; auto-ordering will result in additional shipping costs. | What it means: AutoDS failed the order to protect you from extra costs because your Amazon account is not subscribed to Prime. AutoDS defaults to the fastest option, usually Prime-only, and without Prime you may pay extra shipping fees.
How to fix it: Subscribe to Amazon Prime for free, fast shipping on eligible items. Prime membership typically includes free two-day shipping on all Prime products. |
The system could not log in to your buy account since the verification code couldn’t be pulled from the email. Please check the email forwarding settings. | What it means: AutoDS couldn’t retrieve the OTP because Gmail forwarding is not set correctly in your supplier order settings.
How to fix it: Make sure your Gmail account forwards verification codes correctly according to the setup instructions. |
The system could not log in to your buy account since the buy account [macro, email] does not exist on the source site. | What it means: The email in AutoDS doesn’t match an account on the supplier site.
How to fix it:
|
Add-On item not supported | What it means: AutoDS does not support auto-ordering for Add-on items.
Amazon Add-on items are products with a lower price that can only be purchased if the total order of the cart reaches $25. When shopping on the platform, these add-on items are marked by a blue “Add-On” stamp.
How to fix it:
|
Auto-order disabled for this product. | What it means: Auto-ordering is disabled for this product at the listing level.
How to fix it:
|
Item out of stock / Item unavailable / Item Unavailable (Code 301) | What it means: The product was unavailable on the supplier’s site when the order automation was triggered.
How to fix it:
|
The product has a limited purchase quantity on the buy site | What it means: The supplier has set a quantity limit for this item.
How to fix it:
|
The product is not an Amazon Prime product as required per your settings. You can force it to ignore the setting by choosing 'Send to Auto-Order.' | What it means: Your settings allow only Prime-eligible products for order automation, and this item is not Prime.
How to fix it:
|
Amazon Prime Pantry products (grocery items requiring 5 items sent to the same address) are not supported for auto-ordering. | What it means: Pantry and Fresh items require multiple-quantity shipping, which AutoDS does not support.
How to fix it:
|
This is a bundled item on Amazon; more units are suggested to purchase at checkout. Please place the order manually to verify how many items are ordered. | What it means: The product is a bundle (e.g., “Pack of 2”), which AutoDS cannot verify automatically.
How to fix it:
|
More items were added to the cart due to manual actions in the middle of the automation process. Order failed as protection from possible loss. | What it means: Extra items were detected in the cart during checkout, interrupting the order automation.
How to fix it:
|
The address of the buyer is invalid. Fix the address and resend.
Unable to handle address exception. Cannot send to the specified address.
Sorry, this item %s can't be shipped to your selected address. | What it means: The order failed due to an issue with the shipping address or buyer information. This may happen if the address is incorrect, the product cannot be shipped to that address, the store integration (e.g., TikTok, Amazon) limits access to full buyer details, the default shipping method hides buyer info, or the supplier does not ship to that location due to restrictions or seller preferences.
How to fix it:
|
The product has a longer shipping time than the Maximum Shipping Days set. You can force an order to ignore the setting by choosing 'Send to Auto-Order.' | What it means: The supplier’s estimated delivery time exceeds your Maximum Shipping Days setting in AutoDS supplier settings.
How to fix it:
|
Unknown error. Please try ordering again by selecting 'Send to Auto-Order.'
We couldn't process this order. Please contact support for further assistance. | What it means: The order automation process with Auto-Order via your own buyer account (semi and full automation) failed for an unknown reason, often due to a momentary interruption during checkout.
How to fix it:
|
Orders over one month old will fail automatically to protect you. You can force order it by choosing 'Send to Auto-Order.' | What it means: Orders older than 30 days are blocked to avoid unintended charges.
How to fix it:
|
The total price of the order [XXXX] on the buy site is higher than the maximum purchase order price you have set | What it means: The supplier’s price exceeds your configured profit margin or maximum loss limit. AutoDS calculates a safety threshold using: Buy Price (including taxes) + Order’s Profit + Maximum Loss. When the cost on the supplier site is higher than this threshold, the system fails the order to avoid potential loss.
How to fix it:
|
The order [xxx-xxxxxxx-xxxxxxx] has already been processed. Do you want to process it again? If yes, please continue with the force order. | What it means: AutoDS detected that the order has already been placed because a Buy Order ID exists.
How to fix it:
|
There was an issue with processing the payment for this order. Please contact support for further assistance. | What it means: Payment failed, commonly due to an invalid/expired credit card or insufficient funds. How to fix it:
|
Tracking not updating | What it means: Tracking numbers cannot be updated automatically because the tracking automation setup is incomplete or misconfigured.
How to fix it: Make sure that:
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My tracking is not updating even though the order was shipped. What should I do? | What it means: The order was shipped, but AutoDS does not have the correct Buy Order ID or cannot match it, so tracking cannot update.
How to fix it (for Auto-Order via your own buyer account):
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